Kristin
Never got my case
Bought a case from them and it came with a free screen protector, got my package in the mail and it only had the screen protector in it, the case I bought was missing. I’ve emailed customer service about it days ago and haven’t gotten any response.
Response from DropguysJun 6, 2025
Hi Kristin, We're so sorry to hear that your case was missing from the package — and we completely understand how frustrating that must be. Our customer service team responded to your email within 24 hours, which is our standard turnaround time. If you haven’t seen our reply, it may have been filtered into your spam or junk folder. Please feel free to check there, or you’re more than welcome to email us again at [email protected] — we’re here and ready to help. We want to make this right and ensure you receive exactly what you ordered. Thank you for bringing it to our attention, and we look forward to resolving it quickly. — The DropGuys Team




