DropguysReviews of dropguys.com

Response from DropguysJul 15, 2025

Hi Carol, We’re very sorry to hear about the issue with your case and the frustration trying to reach us — that’s certainly not the experience we want for any of our customers, especially someone who has supported us multiple times. We’ve actually been responding to your previous emails, so it’s possible our replies may have landed in your spam or promotions folder. Please take a quick look there, and if you still don’t see anything, feel free to reach out again at [email protected]. We’ll be happy to help with your warranty request. Thanks for your continued support — we’re here to make this right! — The DropGuys Team

Response from DropguysJul 11, 2025

Hi Martin, Thank you so much for the kind words! We're thrilled to hear that your new DropGuys case and screen protector are giving you the peace of mind and protection your iPhone deserves. It means a lot to know our products — and our team — made a difference. We appreciate your support and are always here if you need anything! — The DropGuys Team

Response from DropguysJul 11, 2025

Hi Mitch, Thanks so much for your feedback — we're glad to hear the shopping experience, clear case, and screen protector all worked out well for you! We’re really sorry to hear about the issue with the camera lens protector. That’s definitely not the experience we want for our customers. If you haven’t already, feel free to reach out to us at [email protected] —we’d be happy to look into a replacement or find a solution that works for you. Appreciate your support and honest feedback! — The DropGuys Team

Response from DropguysJul 3, 2025

Hi DJL, We’re so glad to hear that the camera protector did its job! Thanks for the awesome feedback — it means a lot that you were excited for the replacement to arrive. We’ve got your iPhone 16 Pro Max covered! — The DropGuys Team

Response from DropguysJul 3, 2025

Hi James, Thanks so much for the fantastic review! We’re thrilled to hear that both the case and screen protector are holding up strong — even with your little granddaughter putting them to the test! It’s great to know your phone is staying safe through it all. We appreciate the recommendation and your trust in DropGuys. — The DropGuys Team

Response from DropguysJul 3, 2025

Hi Patrick, Thanks so much for the kind words — “The Gold Standard” means a lot! We're glad to hear your case is holding up strong and that the free screen protector was a welcome bonus. We’re honored to be your go-to moving forward! — The DropGuys Team

Response from DropguysJul 3, 2025

Hi Scott, Thanks for the great feedback! We're so glad to hear you're enjoying the texture and build quality — and that the camera cover is already proving its value. Appreciate your support and trust in DropGuys! — The DropGuys Team

Response from DropguysJul 3, 2025

Hi Julie, We’re really sorry to hear about the confusion and lack of updates — that’s never the experience we want our customers to have. We’ve checked our records and unfortunately haven’t received any emails from your address, which may be why you didn’t get a reply. That said, we did locate your order, and according to tracking, it was successfully delivered on June 28. We truly hope it’s now in your hands and everything arrived as expected. If you still have any concerns or need further assistance, please don’t hesitate to reach out to us directly at [email protected] — we’ll be happy to help. — The DropGuys Team