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Dropguys (dropguys.com) has 604 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Lisa
Drop guys were so responsive and helpful to emails and questions. I would absolutely recommend them to friends and family.
Response from DropguysDec 21, 2025
Hi Lisa, We’re thrilled to hear you found our team responsive and helpful! Thank you for recommending DropGuys to your friends and family — we truly appreciate your support. — The DropGuys Team
How-wei T.
Great response and service with straightforward, no-nonsense customer support.
Response from DropguysDec 21, 2025
Hi How-wei, We’re glad to hear you appreciated our straightforward and efficient customer support! Thank you for sharing your experience and for choosing DropGuys. — The DropGuys Team
James F A.
I ordered the WRONG product. Drop Guys replaced it with NO hassle, NO return, and NO charge - quickly, too! Great case! Drop Guys are Good Guys!
Response from DropguysDec 21, 2025
Hi James, We’re glad we could quickly get you the correct product with no hassle! It’s wonderful to hear you’re enjoying your new case — thanks so much for sharing your experience! — The DropGuys Team
Stephen M.
Worst customer service I’ve experienced. I ordered my case on Saturday night and paid for 1 business day shipping so I would get the case by Tuesday, because I was leaving my home for a month on Wednesday. Monday UPS said they didn’t have my package so I reached out to Drop Guys and eventually got a response that they would look into my order. Nothing after that. This morning (Tuesday) UPS said my case would be delivered next Monday. Problem is I won’t be at the original delivery address for a month. So I reached out to DG twice more telling them this and asking that they change the delivery address and refund my overnight delivery charge. Have not heard a word. Of course there is no customer service number you can call to actually talk to someone. After looking at reviews, this appears to be a common problem. Stay away!!!
Response from DropguysDec 3, 2025
Hi Stephen, Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration this situation has caused — especially with the time sensitivity of your travel plans. I did want to clarify that we did reply to your messages, but it’s possible our emails may have landed in your spam or junk folder by mistake. We completely understand how stressful it is when you’re expecting an urgent delivery and communication doesn’t come through as expected. Please check your spam/junk folder for our previous replies, and feel free to respond there — or reach out again and we’ll resend the messages to ensure you receive them. We’re committed to resolving this for you as quickly as possible. — The DropGuys Team
John P.
Fast and accurate communication Willingness to go far beyond customer expectation One of my best online purchase experiences.
Response from DropguysDec 3, 2025
Hi John, Thank you so much for the fantastic review! We're thrilled to hear that our communication and support exceeded your expectations. Providing fast, accurate, and genuinely helpful service is something we take a lot of pride in, so it means a lot to know your experience reflected that. We’re grateful you chose DropGuys and even happier to hear this ranks among your best online purchases. We're always here if you need anything! — The DropGuys Team
Mark M.
I think already did this. This company has been outstanding since I found them
Response from DropguysDec 3, 2025
Hi Mark, Thank you for coming back to leave another review — we truly appreciate it! We're thrilled to hear that you've consistently had an outstanding experience with us. Supporting customers like you is exactly why we do what we do. Thanks again for your continued trust in DropGuys — we’re always here whenever you need us! — The DropGuys Team
Kelleyann2
I love the quick friendly customer service, the “ green” natural packaging, the easy to read and understand questions. And it’s a beautiful light case for my iPhone 17 plus.
Response from DropguysDec 3, 2025
Hi Kelleyann, Thank you so much for the wonderful review! We're thrilled to hear you’re loving the case and that our customer service, eco-friendly packaging, and clear instructions made your experience even better. We’re glad your iPhone 17 Plus is all set with a beautiful, lightweight case — enjoy! Thanks again for choosing DropGuys! — The DropGuys Team
Suzanne F.
They really do have a problem returning emails or responding when someone has a problem. I'm done. Please don't apologize because an apology means absolutely nothing if you continue with the same behavior. I've been trying to get a response because, through my own fault, I ordered the wrong phone case. They don't respond to my emails to change the case before they send it, and getting a refund seems to be an even worse ordeal. If you don't mind not ever hearing from the place where you placed your order, then fine, go ahead and use this company, otherwise, I'd order from Amazon. At least you know you can get in touch with someone there. You did NOT respond to me because I am a tech. It's what I do for a living and there was NOTHING in my spam folder!!!
Response from DropguysNov 24, 2025
Hi Suzanne, I've looked into your support tickets and I can see we have responded to all three emails. In case they are reaching your spam folder, I have detailed the latest response below for visibility: "Hi Suzanne, Thank you for reaching out, and I’m truly sorry for the frustration this has caused. We actually responded to your earlier message, but it looks like our email may have ended up in your spam or junk folder — I apologize that it didn’t reach you. To reiterate, at the moment, we only carry cases for the Samsung S25 series, and we unfortunately don’t offer cases for the Samsung S24 Ultra. That said, I completely understand your concerns, and to avoid any further inconvenience, we’ve gone ahead and cancelled your order and processed a full refund. You should receive a confirmation email shortly, and the funds will return to your original payment method within a few business days. If there’s anything else you need, I’m always here to help. Thank you again for your patience, Suzanne." If this resolves the issue to your satisfaction, I kindly request that you revise your rating, as this has a significant impact on our small business. Thank you for being so understanding. I remain at your disposal if I can be of any further assistance. Warm regards, David
