Ann M.
If I could give them a zero
If I could give them a zero, I would! My husband never drops his phone, and the case didn't even last a year without coming apart. They didn't want to honor their life time warranty by making you pay shipping. That was the whole point of buying the product. I would have understood paying the shipping if I had the product more than a year but it didn't last a year.
Response from DropguysDec 21, 2025
Hi Ann, We’re very sorry to hear about your frustration. We did want to clarify that our lifetime warranty applies to the DropGuys case itself and not the phone, and it covers replacement of the case. We understand shipping costs can be disappointing, but the warranty ensures the case is replaced so it continues protecting your device. We appreciate your feedback and will continue working to make our warranty policies as clear as possible for our customers. — The DropGuys Team