Drone Nerds Reviews | Read Customer Reviews of dronenerds.com

Drone Nerds Reviews | Read Customer Reviews of dronenerds.com

Drone Nerds reviews

Showing 200 reviews with 5 stars · Clear filters

Troy P.
Apr 8, 2026
Awesome Shop
Drone Nerds is a straight up professionally run business. They be sure to record and photograph anything you bring to them for repair. They respond quickly to emails and answer questions and address concerns in a timely manner.
Response from Drone NerdsApr 10, 2026
Thank you for the kind words! We’re glad to hear our process and communication stood out to you, especially the care we take in documenting each repair and keeping you informed along the way. We truly appreciate your support and are always here if you have any questions or need assistance in the future. -The Drone Nerds Team
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Raphael C.
Apr 2, 2026
GREAT SERVICE
Great service from beginning to end. Very friendly folks and very good communication
Response from Drone NerdsApr 3, 2026
Thank you, Raphael! We're thrilled to hear you had a great experience with our team. Providing excellent service and clear communication is our priority, and we appreciate your kind words! Looking forward to serving you again soon.
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Jim E.
Mar 24, 2026
Yael was so patient
Yael was so patient , kind and persistent. It took 3 months but we finally got our drone and controller back. The controller was stuck in customs. Yael kept after DJI until they finally sent us a new controller. He is a great example of what customer service should be. Jim and Yvonne Evans
Response from Drone NerdsMar 25, 2026
Hi Jim and Yvonne, Thank you for taking the time to share this. We truly appreciate your patience throughout the process and are glad we could help get everything resolved. We’ll be sure to pass your kind words along to your technician. Please don’t hesitate to reach out if you need anything in the future. -The Drone Nerds Team
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Caleb K.
Mar 19, 2026
I'd trust this site
They were unable to fulfill my order in a timely manner, but they were the best price for DJI O4 air unit. Turns out any form of that air unit, including in drones, anywhere near this price was on back-order, even from China directly. I gave it a good wait. Eventually they said they didn't know when they were getting in new ones, so they were able to immediately refund the order. Good customer service and I understand that this crazy world offers few promises these days. It's not like they were intentionally jerking me around and that's really all one can ask.
Response from Drone NerdsMar 23, 2026
Hi Caleb, Thank you for taking the time to share this. Your understanding really means a lot to us. You summed it up well. The DJI O4 Air Unit has been extremely difficult to source across the board, and unfortunately that left us without clear timelines for a while. We always want to be upfront in those situations, even when the answer is not ideal. I also wanted to let you know, as luck would have it, we finally have an ETA and it is sooner than any of us expected. If you are still interested, we can place you back into your original backorder position so you are guaranteed to be among the first units from the incoming shipment. We really appreciate your patience and your kind words about our team. Thank you!
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John Halle W.
Mar 5, 2026
Drone Nerds delivered outstanding…
Drone Nerds delivered outstanding service on my DJI Inspire 2 repair. Mario was exceptionally helpful, taking time to thoroughly explain the work and suggesting effective solutions to run DJI Assistant 2 on my laptop. Their honesty and professionalism are rare today. I highly recommend them and will use their services again.
Response from Drone NerdsMar 5, 2026
Thank you for the kind words and for trusting us with your DJI Inspire 2 repair. We’re glad to hear that Mario was able to walk you through the work and help you get DJI Assistant 2 running on your laptop. Taking the time to explain things clearly is something we always aim for, so it means a lot to hear that it made a difference. We truly appreciate your recommendation and look forward to helping you again anytime you need us. Safe flying! 🚁
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Terry W.
Mar 2, 2026
It was timely and they were able to…
It was timely and they were able to answer my questions
Response from Drone NerdsMar 3, 2026
Thanks for letting us know about your recent experience!
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Lamar H.
Feb 20, 2026
Repeat business!!! When I sent my drone off to someone I…
When I sent my drone off to someone I found on the Internet, the drone nerds, I felt like I was just throwing it out in the wind , good luck Charlie I hope I get it back fixed and not $1 billion for the cost. That’s how I felt ,definitely not in control of the outcome. But, surprise surprise, I was met with a a straight up email that explained what they were gonna do. When Josh answered me back, it was encouraging, not pushy. He told me what was gonna cost or least an idea and he stayed top of it this the entire time which seemed to be months because of what was wrong with it . in the beginning it was like giving something to somebody knowing you’re never gonna get it back, but I was pleasantly surprised through the entire process. They will definitely get my business.!
Response from Drone NerdsFeb 20, 2026
Hi Lamar, That's what we love to hear! We truly thank YOU for the opportunity to help get you back in the air. Happy flying!
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Fuzion A.
Feb 19, 2026
Yamel was tenacious and attentive to my…
Yamel was tenacious and attentive to my needs, he maintained communication over months while waiting for a reply from DJI. I recommend anyone to purchase a drone and/or use drone nerds to service their drone.
Response from Drone NerdsFeb 19, 2026
Thank you for letting us know how well Yamel took care of you!
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