Drone NerdsReviews of dronenerds.com

This company is only interested in over selling you what you did not ask for. They might know their product, but it is very disheartening when you have already purchased from them that they won't give you the time of day unless you purchase something brand new AGAIN. Very poor customer service in my opinion.

If you need your drone repaired GO ELSEWHERE. My Phantom 4 reached them on June 11. After a week I still had not gotten a confirmation that they had received it. After multiple emails and a week later they finally had "checked it in" This is 3 weeks after it arrived at their "facility". I was told it would be diagnosed within 7 days and they would get in touch. I had diagnosed the drone and even bought the parts needed for repair direct from DJI and sent them with it. Three more weeks went by with multiple emails from me inquiring about it. No responses. Then, after 6 weeks, I receive and email stating "Dear Jeffrey, We will be returning your Phantom 4 to you with UPS/FedEx tracking number". No explanation, no repairs, and a waste of the shipping expense to get it to them safely. If you are a gambler or have money that you are not afraid to lose this is the place for you. If you want an actual repair facility to work on your drone look elsewhere. I have kept and cataloged every communication and correspondences with "drone nerds" over the last 2 months and will be sharing them with whoever is interested.

Drone Nerds Service department had my drone for over a month, then recently told me that it would be at least another week before they could get it on the bench for diagnosis. Additionally, they ignored two email requests for information. I finally asked them to send the drone back to me. I'm tired of waiting for these people. VERY slow and VERY poor communication.

I sent my drone to them for repair, and after 28 business days, they still had not looked at it. When I first inquired about the repair, a guy from the service department stated it would be 10-14 business days. Once, I was emailed and given reasons for the delay, but after that, they did not respond to my inquiries. I finally called them and asked them to ship my drone back (at a cost of $35!). I would NOT recommend Drone Nerds to anyone and would advise against sending in your unit.

Very disappointed with the additional £89.32 GBP bill from Fed Ex I have had to pay as a result of ordering for UK delivery. Drone Nerds informed me that these fees should not be charged however after months of email tennis with customer service and literally hours back and forth with Fed Ex I have ended up footing the bill and feel rather let down by the company, particularly at a time when my Personal Training business is struggling during COVID19.

!!!CROOKS!!! They actually damaged my drone instead of repairing. My Phantom 3 Professional had crashed and as a result the gimbal broke. The rest of the drone was fine, and if I detached the gimbal it flew. I did the online repair request and received an RMA to ship it to the Miami repair center. My drone arrived at the facility on January 28th with a 2 week turn-around. The same day I received an email with photos showing what I had sent in. On February 8th I received an email stating that they hadn't forgotten about me, and that they were going to try to get to my drone within the next 7 days. 10 days later on the 17th, I get an email from a Joshua E. stating that I would need a new center board ($287), a new motor ($87), and possibly a new Gimbal ($418). I asked what troubleshooting he did, considering that they were throwing parts at a problem in the hopes that it fixes something, kind of like a shady mechanic might do. I then received an Email from someone named Rob (No last name) that the drone had damage to the main board and that one of the wires to the motor was crimped not cut or broken, but just bent. Several emails later, and realizing that I wasn't going to get anywhere, I sent a return shipping label to get my drone back. Now here is where it gets interesting. I open the case for my drone and first thing I noticed is that they had pulled the molex pins out of one of the flat cables. I then inspected the center board, and found that one of the "chip resistors" had been removed, it didn't fall off or break off, it was forcefully removed judging by the broken pads that the resistor sat on which went with the resistor, exposing the bare circuit board underneath. I continued to inspect the rest of the boards and found the exact same problem on the OFDM board. Another resistor plucked off of the board. Needless to say the drone doesn't function at all now. So essentially I paid for shipping to and from Miami, paid for them to misdiagnose the problem, paid for them to damage the boards (which of course they deny wholeheartedly), and now have a drone that doesn't do anything. Keep in mind the drone went to them with 1 problem (the gimbal), and flew fine. I am by no means saying that every person at that facility is shady, but Joshua, Chad, Antony, and Rob seem to back each other up no matter the situation. BAD BUSINESS, BAD CUSTOMER SERVICE, BAD TROUBLESHOOTING, BAD EVERYTHING!!! I am currently looking into legal action against this company.

Awful experience with dronenerds. Tried to buy a product from dronenerds but they don't accept to ship the product to somebody else than the owner of the card. Even if I confirmed by phone this, the guy told me he knows it's stupid (it is stupid, right!), but they can deliver the products only to the person who payed it. It's nerd! The payment was made, the order is cancelled, so, now I'm waiting to refund the money. I never met rules like this for an online store. Nowhere is mentioned this, you just wake up with message your order was cancelled. Shame on you, dronenerds!