dronegenuityReviews of dronegenuity.com

I completed two large assignments at industrial properties for the company Dronegenuity with no issues or reshoots required. After providing them with my PayPal account, I was paid a few months following those missions.

If you are a pilot do not take jobs from this company. So far they have not paid me for work done over a month ago. They are slow to communicate and claim there is a problem with my PayPal account which is baloney since I receive payments on a regular basis into that account 2.21.25 After a lot of back and forth they suggested a work a round and did get me paid. Its a real pain to have to deal with when their payment has gone thru before and I have to waste time and stress dealing with it.

This review would actually be a 1 or 2 based on my most recent experience, but I do want to be fair. We've used this company for 2 jobs. The first job (June 2020) actually turned out really well. We re-contracted with them in 2022, but their pilot (they refer out) kept being delayed so they were 3 weeks delayed in getting us the photos so it was past when we needed them. They admitted to this issue and said they would reshoot it when we needed it next. They reshot at the beginning of this month, but hadn't read my emails sent in plenty of time before the shoot so they did not take all the shots we requested. I understand how things like that happen, but I have been trying to communicate with them for about a month now and have had a real hard time getting anyone to reply. Emails usually go unanswered and when I've gotten people on the phone, they have said they will make it right, but each time they have not followed up. I've called a couple times to ask for the manager of the person I am working with and it's been stated he doesn't have a manager. I'm pretty sure this could actually be worked out with an honest conversation, but unfortunately, we haven't been able to have that. In summary, their customer service at this time is a big issue for them. The quality of shots seems to vary on the pilot they contract with as we've varied results quality of photos. I would suggest using a different company with more reliable results.

Footage was ok; disappointed in the very slow turnaround and lack of communication during the project. Every update I had to chase.

About 1/2 of the footage was of our neighbor plant instead of my plant. I was under the impression that I would be contacted the day and was not

needs to bone up on commercial side The technical aspects were good and we got what we needed. the commercial side leave a lot to be desired. the contract was non-existent which makes it hard to do business with this company