dronegenuityReviews of dronegenuity.com

I placed an order and fully paid for drone photography back in Feb, 2022. After 2 weeks of waiting for my videos and photos I had yo call and get an update on my order. I was told the local drone piglet had mechanical issues with their drone. At that point I asked them to cancel my order and requested a full refund because my commercial listing was under contract and I didn't need the videos anymore. I was told by Dronegenuity they would process my $849 refund right away. Today is April 27th, 2022 and I just sent my 3rd and final request for a refund. I have contacted my credit card company and they have been investigating my complaint now for 3 weeks. This is just flat out theft and you need to find a local company to deal with.

These guys are running around with trump flags inn the back of their trucks. Im going elsewhere

Hired them back in October to film two properties. One property the footage was horrible, so they went back a second time, but only captured one of my anchors, nothing else in the plaza. The other property I only received photos even though I paid for both video and photos. After complaining about both, I was ghosted by the rep for months. Then finally after harassing phone calls he said he would give me a refund. I still have not receive a refund.

I am a graduate student studying applications of unmanned systems. Our assignment this week was to reach out to a local company, and ask for information about their services and quotes for an aerial service. Drone genuine was very quick to respond to my initial request until they realized it was a school assignment. Then they refused to provide me with any information. It’s a shame companies aren’t willing to help students. I wouldn’t use them in the future for a real project need. Nor will I ever recommend them to anyone.

Beware of accepting drone pilot contracts from "dronegenuity". Months ago, I applied to work for dronegenuity. No response came. Out of the clear blue and without any contact (like...hey you're hired) they sent a contract to be filled on a commercial property. Promising details and an upload link would be provided once you reply to the email. I replied and received no further instruction, nor answers to key questions about the job. Absolutely nothing. They gave a 3-day window and did not respond. What kind of company does that? I wasted 2-hours of research (i.e. aeronautical charts, weather, NOTAM's, time of day sun, parking lot capacity, surrounding business types for backdrop, etc.). They completely wasted my time and more importantly...the client's time. I contacted them explaining their error twice...I never got a response. Needless to say, a big employment diappointment.

I have been working with Droneegenuity since the first week in October. After going through the initial video process with Dronegenuity and making our payment, communication has been spotty, at best. It is now 12/23 and we still do not have completed videos. I was promised a 2 week turnaround. After numerous emails and phone calls, I have not heard back from anyone and I am now left with incomplete videos with virtual tradeshows looming the first week of January. This is frustrating to say the least.

We contacted the company in July for a project we were working on for our website. After almost 4 months we only had 2 of the projects filmed which were honestly nothing special. Just looked like someone flew above the building, no technique, that was it. Turnaround time was not great and we had a deadline to adhere by, and quality was awful. While these folks were nice, unfortunately I cannot recommend their services. If you have a project that need professional detail, I would quite honestly shop elsewhere. Honest review.

DON'T FILL OUT INTAKE FORM They send the 1st available person out and bill you without confirmation or coordination. I needed to remove items from property and move cars prior to filming for the best quality - but never had a chance because I never knew they were going. I never used the Video and they continue to bill me. POOR CUSTOMER SERVICE