Drone WorldReviews of drone-world.com

Ordered DJI Mavic in October, got an email in December saying don't call on your shipment because we are behind from DJI delays. So I didn't call and continued to wait. In January I was a bit nervous about my order since the credit card was charged in October $1,440.00. Checked online reviews which had been good until December and have been all negative since. Tried to call several times and there is no answer, just a message to send inquiries through email. So I sent an email asking if you can't update me or complete the order, finally send a refund. They did refund it the next day. After all this it turns out they had shipped it January 6th and was scheduled to deliver January 10th. They recalled the package. Oh well, so much for customer service. I will eventually reorder this through another company that actually has them in stock and can answer a phone. I just wanted to share my experience. Nothing fraudulent on either site. Just misunderstanding and in my opinion poor customer service.

I ordered a 2,500$ drone over 2 months ago. I have tried to contact them 6 times in the last week alone and not one return call or email. I emailed again to cancel the order but im convinced no one is reading them anyways. Ill give it a few days before i contact paypal to file a complaint.

Ordered a $3500 dollar package in November and still cant even get a return email. Thank got i used AMEX hopefully they will take care of me. all i wanted was a email saying yes we have your order and were working on it.

DO NOT BOTHER WITH THIS COMPANY. I ordered my $1500 drone in mid October . Its now January 1st. Every month they push back the date. I've sent them 4 emails that have all been ignored. I've called only to get an answering machine . Left messages with no return call. My money was taken out of my account in October and I'm still waiting. I can understand production and shipping delays however the lack of customer service from Drone World has been astounding. Save yourself the trouble. Order Direct and get your accessories from Amazon.

I ordered a new Phantom 4 Pro+ from drone world over a month ago. They charged my card and after a week I emailed them for an update to my order. Online my order status just says processing. I received a response to my first email stating the Pro+ models would be shipped within 2-3 weeks and to check back next week for an update. The following week I tried calling but their phone system just hung up on me continuously. I emailed them again but never received a reply. Another week passed and again I tried emailing and calling. No response. Week four was the same and now we are getting into week 5. I'm already out $2500 and cannot even get a response to try to get a refund. Apparently replying to emails is too much for them. Long story short. DO NOT BUY ANYTHING FROM DRONE WORLD!

I ordered a drone on December 5th as a Christmas gift and paid extra for overnight shipping. the lead time stated 2-3 weeks but it is now Dec 28th and no drone. I have called and left messages, Sent emails with no reply. What is happening? I would just like to know I did not get ripped off.

On 12/21 I placed a $436.00 order with $50.00 UPS overnight delivery. Have not received it yet. Made several calls and they are always assisting other customers, left several messages, several e-mails and messaged them on Facebook. No one has responded yet! Come on Man! Say Something!

My wife ordered a Phantom 4 Pro for $1800 as a Christmas present on December 3rd 2016. The order was billed to my credit card and she was sent an order number. On the 15th she hadn't heard anything, no shipping, no delay, no nothing from this company and started calling daily for a week and emailing them. Her emails were returned undeliverable. None of her calls were returned. It is now the 24th and still nothing. They have my money but no product. At this point I can only believe this company is a sham designed to rip off the consumer. I have contacted my credit company and filed a grievance to get my money returned. I wouldn't recommend this company to Putin or my worst enemy. Beware purchasing from this company Don McClelland MTCS(SS)(Ret) Added 31 Dec 2016. - Finally got my chargeback. It took numerous email with Keri Campbell their Sales Manager. I was also called back by a guy named Alec on Monday 26 Dec, who tried to offer next day free shipping if I stopped my dispute with my credit card company. When I declined he told me that my refund would be processed within the hour. Unfortunately, Keri finally got it processed Friday the 30t, after numerous emails directly to her. Not what I'd call a responsible company with reasonable customer service.