Drone WorldReviews of drone-world.com

I ordered a product a week ago , paid for 2 day shipping ($50) and still haven’t received my product

DRONEWORLD Such terrible service, they don't accommodate for someone that would like to pay on site in full in JHB... they slow on stock when they advertise on the website that they selling mavic pro then I phoned asking if I can come and buy it they said i would have to wait a week which makes no sense. Please don't advertise if you do not have them in stock...

Very poor delivery process. There is rarely someone at my home to sign for packages. The delivery had to be held at UPS center 45 minutes away and I will need to pick it up. It took multiple calls to UPS and Droneworld to finally get to this poor outcome. I tried to customize delivery through UPS but Droneworld places onerous restrictions on UPS leading to few options and very inconvenient delivery. I will not order from Droneworld again.

Trackimo unit will not power up and I cannot get anyone to email or call me back. I have contacted them 4 times now......no response.

Drone world worst experience ever had with any seller, new drone sent it back more then ones for repare , a new drone $1,803 dollars, and i get it back not repaired, do it my self i gess , i got a phantom 4 on ebay and it was in perfect working order.

Their service is very bad. I purchase my Drone before Christmas and I still have not recieved all the the items. They sold me the executive package but they did not have all the items and I had been trying to get in touch with them and no luck.

ORDER IN DEC 16 STILL DONT HAVE ALL MI ITEMS, SCREWED UP MY TRIP TO REMOTE SPOTS ,I LOST $1,000s IN TRAVEL WITH THEM NOT MAKING SHIPPING DATES AND STILL DONT HAVE ALL MY ITEMS... THEY SUCK DONT BUY FROM THEM....

Let me just say that it's only after it being a month since ordering my Phoenix Edition P4 that I can truly give an honest review. The beginning experience with Drone World was really very positive and I had nothing negative at all to say about them or my purchase. However... My third flight up and the beautiful, yet expensive Phoenix came falling to earth because of some internal malfunction. Again not a Drone World problem per se and to their credit since it had not yet been a week, and the flight logs confirmed that it wasn't pilot error they agreed to replace it. And while that is awesome and the right thing to do etc. it's also where their true customer service begins to show it's faults. I decided to upgrade to the P4P (Phantom 4 Pro) and dealt with Tim Estrada. Here's the thing about Tim; he has the propensity to promise the world via phone and even email but then he inevitably fails to deliver. Failing to deliver would be bad enough but where Tim Estrada and his Drone World customer service team really, truly get the capital "F" is in their follow up, follow through and communication. With one question about when a particular item that was left out of my "Executive Kit" would arrive I sent 5 emails and made 3 phone calls...no seriously. Finally I just email blasted the entire sales side while also cc'ing Tim Estrada and got a fairly prompt response. Finally. Still don't have the item mind you but did get a response. As of today, more than a month after placing my original order and paying almost $3k and I'm still am not able to go outside and fly my drone. The remote Tim sent me wasn't the "helicoil upgraded" version he and I talked about via phone and that I ordered, so nearly as soon as I received it I had to send it back, along with the case so they could send me one that would accept the new antenna. Where is my remote and case you might ask...? Great question and one I would love to know the answer to. Just sent a third email and called with no answer just to find out and yet I still don't know. So if you are looking to spend this kind of money on a drone you'd do much better than to spend it here. Because while they have great adds and great packages of combined goods it's not worth any of it if you can't get support after the fact! Drone World is amazing at taking orders in the beginning and then God forbid you need anything ever support wise because if it's not taking an order (read money) then you'll not get a response. My suggestion is to either buy from your local brick and mortar hobby shop or from another online retailer. Perhaps one that spends less on ad copy and more on their support staff. For this kind of money and product you deserve fantastic customer service & support and Drone World is just not that place. Good luck and happy flying! If I ever actually get a working drone perhaps I'll see you in the skies. Spencer Brannon