Drone WorldReviews of drone-world.com

I've called and emailed Drone World. They always responded quickly. Great customer service

I was waiting for the mavic pro and after long delays I upgraded to the Phantom 4 pro and I am very glad I did. Drone-world's packages are very inclusive and I have everything I need to be very comfortable.

I received my drone one day late and the extra battery never shipped until I contacted customer service. However customer service was easy to talk to and they handled all my needs just fine and in a timely manner.

Had a 4 month backorder on the DJI mavic pro but that was all DJI. Drone world did charge my card up front for the pre order.

I hesitated to write this because I know that businesses are slammed, especially tech ones, after Christmas because of the high sales volume and incoming questions and need for technical support. My experience from Dec. 8 until delivery on Dec. 21 was outstanding. I had quick return emails, shipping updates, and received the $2600 product I purchased (Phantom 4 with Executive 2.0 bundle, plus updated firmware, GPS, and one year accident insurance) in time to give it to my husband as a gift. I was EXTREMELY pleased with the quality of the product and my experience so far. Then, after Christmas, it all seemed to fall apart. I have left at least 5 emails, four voicemails (3 in sales and 1 in technical support), and NOTHING!! And, I have even told them I am pleased with the drone and all of the accessories, but I just have two very simple questions about exchanging or upgrading something. I am very disappointed in thinking that they are in the mindset that "now we have your money, so we are not even worried about you anymore." Very poor customer service after purchase made. Makes me wonder how hard it would be to actually get service on the insurance plan that I purchased if I needed it. I ALWAYS research companies before I buy, and I extensively researched Drone-World who had great reviews...up until recently. What has happened??? Someone, PLEASE call me back or email me back with the answer to my simple questions!! I will gladly update this to be more positive if I finally get some resolution. Two simple questions about an exchange / upgrade...that is all I am asking. UPDATE: No sooner had I published this review, I received an email from Brendan at Drone-World apologizing for the delay in responding. He asked for a good number to reach me and would call me today (even though I have left the number on numerous occasions). I am sure that this first review had nothing to do with them reaching out to me...it was almost simultaneous. I will keep the audience posted as to the outcome of this request and possibly change the star rating if necessary. Fingers crossed. UPDATE. Brendan was great to work with. Our new remote and sunshade are out for delivery and it appears that everything is going to be fine. I changed my rating to 4 stars (not 5 because of all the grief I had to go through to finally get a response). Through email and even phone calls, I believe my issue has been satisfactorily resolved.

When we were confused on updates. Customer service was helpful

The personal other drone wrld were helpful in all phases of the purchase of my DJI Drone.

Bought a drone pro 3 kit and everything went great except that not all of the kit came at the same time. They had to send me additional items as the got them restocked.