Drone WorldReviews of drone-world.com

Ordered 4 drones and a extra battery. Had to change ship address. Can't get anyone to respond or reply to emails. POOR CUSTOMER SERVICE. Now I am seeing it maybe 4 to 6 weeks, they don't say anything about this on there website. I

I placed an order for one of the package deals listed on the website. When my order arrived I noticed it was incomplete. I immediately contacted them and was told it was a mistake and the add on the website was incorrect. The add had been up on the website for more than 1 week and stayed on the website for more than a week after I contacted them. I made several emails and phone calls trying to fix the issue. It wasn't until I contacted them to return the order that they fixed this issue

The kit was assembled well. We had purchased based on a referral from a friend. We were given a referral card which entitled us to $50 off our purchase. We entered the referral code on checkout but no deduction was given. We emailed about referral disc but did not hear back from them. They are offering a free mini drone for review. Let's see if they hold their word. UPDATE: After promising a referral card discount and never issuing it. We filled out a trust pilot review detailing such. We emailed and were replied to immediately. We were asked if we would like to amend our review and would receive a credit along with a free mini drone. We asked for a 64gb card instead of credit. They agreed. For their cooperation we ordered a 7-1 filter kit along with gps to aid in offsetting cost. We were asked if they could call to get payment info. They called almost immediately. The salesman was quite trite acting, took our cc info and again asked us to amend review. I told him I would do so depending on this transaction. I asked when our order would arrive. The salesman smartly answered when billing processes your payment then hung up. A day later we received an email that our PayPal account had processed an additional payment for 238$. I am not sure how this happened as I only gave them cc info. It has been nearly 3 weeks and no product, contact, or shipping updates. Responsiveness and Good Customer Service are lacking thus far. I will add to the reviews as the saga continues

I ordered from this company even though my inclination is to order from larger vendors but Drone World had a statement on their site that vendors on Amazon might not be selling supported products. I bought one of their heavily advertised "kits" which included a pack for transporting the drone. When I unpacked it the pack was missing all the dividers inside that actually hold the drone in place--not at all like the pictures on their site. I sent two emails to sales support neither of which were acknowledged or answered. Finally I called their phone and got a recording that they were not answering the phone due to being overwhelmed by holiday traffic. There was a reference in the recording to "backpacks being backordered" but it wasn't clear if this applied to those of us who received defective backpacks and when these backpacks would actually arrive in the US. Carrying the drone around in its cardboard box is fairly inconvenient so I am not sure whether to call it a sunk cost and buy a replacement from a more reliable vendor since they aren't even answering customer calls and emails.

Ordered a $900.00 Bundle on Nov. 30th and just recvd an item today. Should have recvd everything in the bundle but only rcvd the Drone and nothing else. No response from them via my emails and phone calls. I've been hung up on twice as well. I'm really hoping they follow through. I will be back to give another review once I hear or don't hear from them. I really hope I recv all my items. Worst experience ever! Today is Dec. 21st and still no response from Drone-World about the rest of my bundle. Looks like I'll have to contact paypal and get my money back due to this possibly being a scam.

My Phantom Pro's gimbal failed within one week. I dealt with DJI abroad because I was traveling, and we failed to fix the error. Drone-World then gave me false information pertaining to get it fixed, and I had to deal with DJI on my own. Now I am stuck with a broken drone which they said they could help get resolved, and only delayed the process by weeks. Drone-world will tell you whatever they have to to get the sale. They do not repair DJI drones. Bottom line..... buy direct, or from a retailer who will not mislead you.