Drone WorldReviews of drone-world.com

This company states they have great customer service, WRONG. I placed an order that was to get to me by Christmas. NO EMAIL THAT IT SHIPPED. NO EMAIL REPLY TO 2 EMAILS ON STATUS. I will be contacting my credit card company to charge back the $3400 the took and now they won't contact me back. All the excuses I see on other complaints are a joke. So if I even ever get what I ordered what if I have an issue I can't get in touch with them. NOTE TO SELF: NEVER BUY FROM A COMPANY THAT DOES NOT ANSWER THE PHONE!

I ordered an item on 12/17/16 and have yet to receive it or ant notification of order status. I paid the additional $35 for UPS 2nd Day Air. I have place numerous phone calls to them and sent 2 emails! When I called the company, I was only able to leave a voice message. They have already received payment in full! I think this transaction will be turning into as dispute. Frustrated in Minnesota

Order from anywhere but drone world. I ordered a drone December 5th and it won't make it here by Christmas, but they made sure they got their money by December 5th. In response on December there was no such statement on Dec 5.

My wife purchases products for friends and family that live in Haiti. She has the items forwarded to a shipping company in Miami that then sends the items on to the end users in Haiti. She pays for these items with her credit card and is reimbursed by the end user in Haiti. On April 1st she ordered a Phantom 4 from Drone World online. Almost $2000.00. She received a confirmation of the order and thought all was good. After 10 days of not receiving a notice of shipment with tracking number, she checked her credit card account and found that the money had been reserved by Drone World, but no product had been shipped. As she is down in Haiti now, she asked me to call Drone World to find out what was going on. They are very hard to reach. I had to redial several times before someone came on the line. I told him I was checking on the order status as it was now 12 days since the order was confirmed. He told me the order had been cancelled due to fraud and gave me a verification number for the refund. And then hung up on me. I was confused and called back. It rang and no one answered. I called again and the same guy answered and when I told him I was calling back for more info he hung up on me again. I called a third and fourth time, with no answer. On the fifth try a man by the name of Branden answered. I explained the situation to him and asked for further explanation as to why they were claiming fraud. His response was that because these are high priced items their software has a fraud search routine that spits out the order if there is any question about it. They never contacted her to advise that there was a problem. When I explained to Brendan the process she goes through when ordering items to send to Haiti he told me that he was sorry. That there was nothing he could do to fix the situation. It makes no sense. They had a hold on the funds with the credit card company. They could have told her that they would wait for the funds to clear before drop shipping the item to the freight forwarder in Miami. But instead they did nothing. The person purchasing the P4 had already received a P3 that she ordered from a company on Amazon. No Problem with them. I had read about Drone World and told her that it might be better to buy from them rather than through an Amazon company. Boy was I wrong. She is going to go back to the Amazon company and purchase the P4 from them just as soon as she is able to verify that the funds have been released back to her account, because as of this moment they have not been. Drone World is not the kind of company that I enjoy doing business with. But you can make up your own mind. Just be warned of their strange business practices.

It has been three months since I ordered the Phantom 3 Executive Kit. After nine emails (can't call them) and two additional shipments, I still am missing five items from my Executive Kit. One of the items that they sent was an empty lens filter case that I already had. They say today in an email that they have completed my order. I have emailed them stating that I have ordered with a purchase order and will not pay them until I have received the merchandise I have ordered or reconciled a new invoice minus the missing items. None of their additional shipments contained a packing list. Their companies lack of professionalism and shipment accounting are very disturbing. They don't seem to have any idea what is being shipped or when orders will be completed. I will not be utilizing this company again.

Like a previous post from someone else, I echo my absolute frustration with this company. They shorted me on my order with no indication as to when I would receive my order. I've sent three emails and called their number. I got no replies to my emails and the phone number is just a message saying "we're backed up". This is one of the worst customer service experiences I've ever had and the missing drone backpack that I haven't received is severely missed as I am an outdoor photographer who is trying to take advantage of good winter conditions to go out and get footage. It's likely this company has cost me at least one gig, if not more.

Drone World has not been a good experience so far. I ordered a DJI Phantom 3 Kit with the 5.11 backpack with extra $70 for two shipping. I made my purchase on July 1, 2015 and July 12, 2015 still DO NOT have it. I spoke with customer service twice both times and they said it would be shipped the next day. Shame on you Drone World you received my money on July 2, 2015, All I ask is you send me my stuff when you say you are.