Sibylle
I bought my mattress nearly 2 years…
I bought my mattress nearly 2 years ago. Semi Firm. At the time you had a choice of firmness. I chose the Semi Firm, because I didn't want to sink in, I'm having bad back issues. Everything went great, from purchase to delivery. I did have to get used to it, but that was fine. I gave it 5 stars, because over 3-4 months it seemed so perfect. Unfortunately, the mattress is sagging in the center now, I'm not a heavy person, 5'7 and 129 pounds. I can't believe it's sagging to the point, where I get up with back pain again. What can be done? I tried to put a 2 " firm foam topper over it, but it didn't help. The mattress might last 10 years, but the firmness won't. Just an FYI for future costumers.
Response from Dromma BedNov 14, 2018
Hi Sibylle - We're sorry to hear about your mattress sagging and that definitely sounds like an issue that may be covered under your Dromma Bed warranty. Please contact our customer service at 877-209-0034 for further assistance.



