DRMTLGYReviews of drmtlgy.com

Saying up front that these two stars are not indicative of the quality of the products. Why? Because I placed an order weeks ago and still haven't received any product to review. The company has however, sent me multiple Don't Forget to Tell Us Your Experience emails asking for feedback to help them improve... So, here is the feedback. The lack of communication about where your order is and the incredibly slow shipping process could be improved upon. I placed my order on Nov 30th, excited to try the products for the first time. Crickets. Zero communication from customer service about the order - not even a shipping timeline for 10 days. Tracking shows that 10 days went by before a shipping label was created so this isn't a carrier delay issue. Add the additional 8 days they indicate the package will now be in transit and that's pretty slow folks to not tell a customer what's going on. I'm absolutely ok with slower shipping, just be up front and tell me what to expect. I am still hopeful that the products will arrive and that I will love them. I'm happy to do another review if that's the case. But DRMTLGY, my humble suggestion would be to communicate with your customers more about the money they've already spent before you start pushing daily sales and rate us emails and you'll have much happier first time customers.

Would not let me use my code for discount wi

Price was good however had issues with the correcting shipping address.

Good products - from the time order is placed it takes so long for it to be shipped out and delivered. Unless they start selling their products in stores, i might stop using based on the speed being so slow. It used to be much faster

I still have not received my package or gotten any updates on its arrival.

You may all have seen the advertising for DRMTLGY’s retinol body lotion. I reached out to their “product expert” for more transparency regarding the strength of retinol in their body lotion. They refuse to disclose that information. In fact, the response was AI generated. The dermatologists who are their “ambassadors” will not answer those questions either. It makes me think their advertising is disingenuous.

It’s been more than a week since I ordered. My purchases haven’t been shipped yet. Estimated delivery is more than a week from now. That doesn’t seem like good customer service. Fortunately, these items are not for gifts that I need to ship.

I placed three orders on November 18th. The company shipped one but assigned the same shipping number to all of them. I had to contact them when my packages never arrive, they supposedly fixed it and were supposed to ship my other orders all in one. December 2nd rolls around and still nothing, no tracking even. I had to reach out again, and finally that night I got a tracking number. Keep in mind I signed up for subscriptions that start when I ordered it almost a month ago! Not impressed