DRMTLGYReviews of drmtlgy.com

Never received my order and can’t talk to a human!!

I did like the neck serum, it was sticky and peeled off of my neck. They state 60 day money back guarantee. When I went to ship it back it was going to be $45.00 to ship to California. They refuse to give me a pre-paid label. This company is a scam!!

I am extremely disappointed in Drmtlgy, I ordered a product, never received it and tried to reach out for months with no response to get a refund or a new product, however, they keep sending me daily emails to buy more which I have since unsubscribed. Needless to say, their customer service is extremely poor!!!

I didn’t want it it and thought I had cancelled all of my subscriptions. I will be returning it and expecting a full refund.

I ordered from you on TikTok and never received my order!

I had a problem with my 2nd order. I received 1 item I did not order and another in the wrong shade. I ordered via American Express. I attempted several times to get through to you to return the items requesting a return label. I never got a response back. On my American Express statement there was a phone number attached to charge. I called several times, but the number was not in service. I verified the phone number as being accurate meaning the same listed in google. So I filed a dispute with American Express so I would not be charged for something I did not order. Now, I find I cannot reorder. Again, send me a return label and I will send back the wrong items that you sent me. I think this is an unfair policy. Sincerely Marie Rampino

I received an incredibly misleading email offering a free product, no purchase minimum required, and products were listed in the email, with the message “ We’ve made it super easy to claim your gift: just tap below to shop in two clicks.” Wanting to understand how to redeem the offer, I contacted customer service through both email and chat for clarification. I was instructed to place an order for one of the products displayed in the email and was told that the purchase price would be refunded. However, only after I placed the order was I informed that the free item was not the product I had purchased, but a completely different product that had never been mentioned in the original email or in any of my correspondence with customer service. As a result, I had to ask the agent to cancel both the order I was told to place and the order for the supposed free product. Overall, this was a very unpleasant experience that required a significant amount of time just to understand the offer, navigate conflicting information, and ultimately cancel everything. I have been a DRMTLGY customer for close to 10 years and genuinely love their products, which makes this experience even more disappointing. The misleading email led to unnecessary back-and-forth with customer service and wasted my time that could have easily been avoided with clearer communication.

I was supposed to get a free gift with my next order per my free mystery gift card on my last order. Wouldn't accept the code.