DRMTLGYReviews of drmtlgy.com

If I could give zero stars, I would. There is not an actual human responding to emails. They offered me a discount and then wouldn't let me use it. When I asked for help, I was given the runaround. A chain of 16 emails and no assistance whatsoever. This company is a SCAM!

They tell you that you will be receiving a gift after your order is placed. That was in 2025. No gift as of April 2026. I asked them about this eveytime I get a marketing text from them. I was told to email them. I did 4x but no response. But I get daily texts about their products. They have incrediblly poor service but conract me frequently to get more money. Find another company

I made a single order with them, inputting my credit card number. I usually use ApplePay to give me a layer of protection against fraud, but the company didn't offer that option. Two things happened: I had two charges for the same order on my credit card (amounts differed by a few pennies) and my card was almost immediately hit with 5 fraudulent charges to Rebtel, a cheap international calling service. I called the card and flagged the 5 Rebtel charges as fraud. Luckily, they agreed. I then contacted Customer Service at Drmtlgy and got a run around about the two separate charges. They kept sending me details about the order and saying the issue was resolved, and they were glad they could help me. It took 5 emails with customer service to get someone to admit that the second charge wasn't correct. I obviously will never buy from them again. (And the products I bought were just meh.)

Ordered on February 27, and as of today, March 17 (!!!), I still haven’t received the package. Customer service has handled this terribly, especially since the package was clearly lost in transit for some time. They are doing nothing, even though the tracking has said “package lost” for a while. Don’t order from this brand.

I live in South Africa. Ordered a small product on Jan 30th. Paid a hefty price to have it shipped to SA and customs duty. IT STILL HASN’T ARRIVED and it was released from customs 5 days ago!! Do not order from Drmtlgy if you live abroad. Not worth it. View More Details: Additional Tracking Number: DATE UPDATED DETAILS LOCATION 3/9/2026 11:02:00 PM Item released by customs ZA 3/4/2026 2:43:00 PM The item is at customs ZA 3/4/2026 2:43:00 PM The item is being processed by customs ZA 3/4/2026 11:31:00 AM The item has been processed in the country of destination ZA 2/23/2026 5:01:00 PM The item has arrived in the country of destination ZA 2/23/2026 5:01:00 PM The consignment has arrived in the country of destination ZA 2/14/2026 4:16:00 AM The item is on transport to the country of destination NL 2/13/2026 12:07:00 PM The item is received by PostNL NL 2/13/2026 12:07:00 PM The item is processed at the PostNL sorting center NL 2/11/2026 7:13:00 PM Parcel is processed in sorting center 2/10/2026 3:12:00 PM Consignment received at the PostNL Acceptance Centre NL 2/9/2026 10:51:00 AM Consignment received at the PostNL Acceptance Centre NL 2/9/2026 9:24:00 AM The shipment is handed over in bulk, final acceptance of goods to be confirmed ZA 2/7/2026 11:21:00 AM The item has arrived in the transit airport NL 2/6/2026 7:06:08 AM In transit via Post NL UNREGISTERED DIRECT tracking #: UT949429506NL 2/6/2026 7:05:08 AM Parcel Shipped South Hackensack NJ 2/6/2026 5:17:00 AM The item is tied to a MAWB and ready for shipment US 2/6/2026 4:17:00 AM The item has been manifested and ready to transport 2/6/2026 3:17:00 AM The item is pre-advised US 2/4/2026 10:38:14 AM Parcel Received and Processing South Hackensack NJ 1/30/2026 1:58:39 PM Shipment in Transit to the ePost Global Processing Center 1/30/2026 1:57:39 PM Data Received 19120

I have been asking for a return lable since January. I get an answer but never a lable. Crazy responses. Like the lot number. I just need a return label. I have bought your products before but this one was way too dry for my skin. And my skin is not dry. If you can get me a return lable I would be so grateful.

I cancelled my order! The online cart is set up to accidentally add other items. I placed an order, had a question, thats when I realized there contact method was AI in the chat, and no response to emails! After cancelling I get 3 different emails about refund in 15 business days, the other said 10 business days! I don’t like companies like this…. good thing I cancelled

Not recommended. No change in appearance of skin using the needles serum or the retinol body lotion. None!