DRMTLGYReviews of drmtlgy.com

I agree with the horrible customer service. My package has been in ‘label created’ status for almost 2 weeks (this means it has not shipped and not left a warehouse) and they continue to tell me they’ll refund me when I return it. I can’t return it! I don’t have it and it never actually shipped! And yes, there’s AI generated responses from customer service. Very unhelpful.

There is no - I mean no customer service. My products have been lost in transit and you cannot reach anything other than AI for product support. I would be very careful ordering from this company.

Update 5/28/2026 Shady business practices: They will block you on Facebook, so you can't leave negative comments on their posts. They will even erase your history of underdelivered orders from their website, so you won't leave bad reviews. They are great at their marketing strategy and very successful at allowing only people who speak well of them on their social platforms and website. But they are HORRIBLE with customer service. I will never buy from them again and won't buy their products elsewhere either. I would not recommend trusting this company. I made a purchase through their website, and 20 days later, I still had not received my order. Their tracking system, which appeared to be linked to Amazon, showed the package as delivered to a completely different location. To make matters worse, my PayPal account was charged, and a recurring payment was set up without my consent. I intended to make a one-time purchase only. My experience was extremely frustrating and disappointing. If this is how they handle customer orders and payments, I would not feel confident trusting what they put into their product formulas. I would give zero stars if I could.

So I ordered a product, paid with PayPal, but have not received the product , was told when I ordered I would receive an email stating when my item would be shipped, I have yet to get that email, you cannot contact this company, their phone number takes you to a lengthy voice message, you can leave a message that is not returned no reply, I went to PayPal for a refund and b/unbeknownst to me PayPal says it was an ongoing payment, which I quickly changed that at least I was able to do that much, now I need a refund and I will be doing that through PayPal as well. So this company thought they were going to get me billed every month or however long, but I don't get anything in return. Buyer beware.

Made me breakout more and made me look greasy

Never received product. Waiting to see if I actually receive my refund.

I have rosacea and I had a bad reaction to the tinted moisturizer spf 46. Trying to return an item is so ridiculously difficult. You cannot speak to a human being and I have been trying to return the item all morning and have gotten nowhere. Do they do this on purpose so you’ll give up? Customer service is terrible.

UNDER EYE CORRECTOR DOES NOT WORK AT ALL. IT IS JUST A THICK PASTE THAT ATTEMPTS TO COVER DARK CIRCLES BUT DOES NOT EVEN DO THAT. TINTED MOISTURIZER IS JUST A SUNSCREEN WITH SOME SELF TAN IN IT AND THE COLOR DOES NOT MATCH THE SKIN AT ALL. BEWARD OF THE RETURN POLICY! THEY ONLY ACCEPT RETURNS IF THE PRODUCT WAS DAMAGED. IT DOESN'T MATTER THAT IT DOESN'T DO WHAT THEY ADVERTIZED. PLUS, THEY DO NOT GIVE YOU A FULL REFUND FOR THE RETURN.