DRMTLGYReviews of drmtlgy.com

They have a 60 day return policy. I emailed them via the “contact us” page as instructed. I received 1 email from April on the 22nd, which I replied on 2/22 and then sent a follow up email on 2/24 requesting a return label. On 2/26, I reached out again via the “contact us” page, as I had not heard back regarding the return. I was sent an email back stating the initial email went to my junk or spam and a screenshot of April’s reply— I didn’t get any help with the return. I replied to that email on 2/26, requesting a return as the luminous concealer did not work for me. I did not recieve a response to my reply in 2/26. I emailed the company again on 2/28. I received a reply with a screenshot of April’s 1st message (which I acknowledge I received) and no return instructions. I am not sure why I am not getting a return authorization after I have expressed my desire to return their cakey concealer multiple times. There seem to be quite a few experiences with their customer service not being responsive.

Don't waste your money. Their customer service is non-existent. They offer a refund if you are not completely satified but then they do not send the instructions to return and if you return without the Return Merchandise Authorization number (RMA) they will charge you 15% of the order total. This company is a scam. They do not have a phone number to get in contact with them, their chat system is inoperative and even though they answered my initial email, asking what was the problem with the product, after I answered, they just disappeared. I have sent two more emails to follow up and asking for the RMA and no response. Their products do not work. I cannot understand all the good reviews but discover that most are incentivated. They also say that they are medical grade and that is another lie. Do yourself a favor a avoid this company.

Terrible customer service. I have been unable to reach a live person and just receive AI responses to inquiries. I have never received the product. Too bad zero stars is not an option.

If I could give this company a 0 star, I gladly would! Their product gave me allergic reaction, and canceling my subscription in the aftermath of that was so difficult! I got charged for my box and have been having a very difficult time reversing it. Only way to get in touch with customer service is via a form - no calls, no text, a chat feature that doesn't work. I work in Customer Care myself for a subscription service company and this is not how we treat customers! Very disappointed with their product and service.

Awful customer service. I tried over and over to cancel a product that burns my face, and they kept sending it, and won’t take it back!

Terrible! Company. Products are half way decent but the CSRs are not trained properly and they have no idea how to handle customer complaints. This company is based out California and I doubt there is oversight on what they put out. No quality control.

I am totally shock and disappointed with this company and customer service. I am still waiting to see it it is a scam one. I have place an order a while back, and not only didn’t receive it but the customer service replies for my enquiries sometimes comes empty, and the tracking number they gave me simply doesn’t exist!!!! I have been asking for cancellation/ refund to no avail!!! Unbelievable!!!!! My advice is Don’t buy from this company’ ever !

If I could give this company 0 stars I would. I wish I had read the reviews before making a purchase. They have glowing reviews on their site but are a terrible company. I placed an order and never received a confirmation or the items. It’s been 3 weeks since I placed my order, I contacted them after two 2 and a week later still no response. Edit: the products arrived after a month of waiting. They are definitely not worth it, caused a lot of irritation and a breakout. I bought the spf and concealer, both badly made. Such a waste of time and money!