Sam
Made a large purchase on Nov 11
Made a large purchase on Nov 11. Partial delivery was made. Remainder was on back order. Never received the items on back order. Company claimed it was sent around Nov 26th with Amazon shipping, no tracking record. I sent 3 follow up email, finally another request was placed on Dec 6th to send my unfilled request from Nov 11th. It is now Dec 9th and no email sent so far with the shipment tracking. This was the first time ordering products from your company. I am beyond frustrated. I paid fully for all my purchases and now almost one month and 2 of the products order have not been delivered.
Response from DRMTLGYDec 11, 2025
We sincerely apologize for the experience. We understand how important it is for you to receive all of your purchased items, and we’re glad our team was able to assist with the reshipment and resolve this. For any further assistance, please don’t hesitate to reach out to our Customer Service team at [email protected].