DRMTLGYReviews of drmtlgy.com

Response from DRMTLGYDec 13, 2025

Thank you for bringing this to our attention, and we’re truly sorry for the delay you’ve experienced. We received an overwhelming number of orders during our Black Friday Sale and are currently a bit behind on shipping. Rest assured, our team is working overtime to get all orders fulfilled as quickly as possible. We appreciate your patience and understanding. To check the status of your order, please contact us at [email protected]. We're happy to help!

Response from DRMTLGYDec 18, 2025

Thanks for your feedback! We’re very sorry to hear that your order hasn’t arrived despite the delivery notification. Please reach out to our Customer Service team directly at [email protected] with your order information, and they’ll investigate your order and help ensure it reaches you as soon as possible. We appreciate your patience and the opportunity to make this right.

Response from DRMTLGYDec 18, 2025

Thanks for your feedback! We’re very sorry to hear that your order hasn’t arrived. Please reach out to our Customer Service team directly at [email protected] with your order information, and they’ll investigate your order and help ensure it reaches you as soon as possible. We appreciate your patience and the opportunity to make this right.

Response from DRMTLGYDec 18, 2025

Thank you so much for taking the time to share your experience. We completely understand your concerns. We’d also like to reassure you that DRMTLGY products are rigorously tested under extreme conditions, so exposure to cold or hot temperatures does not impact product safety, quality, or efficacy. Your products are completely safe to use and will perform as intended. If you have further questions or concerns, please reach out to our customer support team at [email protected] so we can review your order, discuss available shipping options, and help make this right for you.

Response from DRMTLGYDec 13, 2025

We’re very sorry to hear this and truly apologize for the frustration caused. This is not the experience we want for our customers. Please know we take this seriously and want to make it right as quickly as possible. Please email us at [email protected], and our Customer Service team will assist you right away.

Response from DRMTLGYDec 18, 2025

We’re so sorry your order hasn’t arrived yet! Please email us at [email protected] with your order details, and our team will look into it right away to get it resolved. We appreciate your patience and can’t wait for you to receive your products!

Response from DRMTLGYDec 13, 2025

Hi Sylvia, Thank you for reaching out, and I’m really sorry for the confusion. I can understand how frustrating it is to see more items than you expected in your order. I took a look at order #028118220, and it currently includes two items: Luminous Eye Corrector® SPF 41 – Tan Microdermabrasion Scrub If you only intended to purchase the Eye Corrector, no worries at all — I can help fix that for you. Just let me know if you’d like me to remove the Microdermabrasion Scrub before the order ships. Once I hear back from you, I’ll take care of it right away. Thank you, Sylvia. I’m here to help make this easy.

Response from DRMTLGYDec 13, 2025

Thank you for bringing this to our attention. We’re sorry for the confusion regarding the pricing and appreciate your feedback. We’d be happy to help! Please email us at [email protected], and our Customer Service team will assist you right away.