DRMTLGYDRMTLGY is listed under Salons & Clinics.
DRMTLGY (drmtlgy.com) has 1,293 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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beth H.
Had to contact multiple times to correct shipment address. Ridiculously bad communications
Response from DRMTLGYDec 16, 2025
We’re so sorry for the frustration this caused and appreciate you bringing it to our attention. That’s not the experience we want for our customers. Please reach out to us at [email protected] so our team can assist and make this right.
Kris
I wanted to order my cleanser with the advertised 25% discount but when I clicked on order now it went through without my review or opportunity to apply a discount code.
Response from DRMTLGYDec 16, 2025
Thanks for bringing this to our attention, and I’m sorry you experienced some issues when placing an order. Please reach out to us at [email protected] so we can take a closer look and help get this resolved for you. We’re here to help!
Michelle
I just looked at my credit card statement. It shows 3 charges pending. I am hoping I will only be charged once😡. I will be calling my bank to dispute if this doesn’t correct.
Response from DRMTLGYDec 17, 2025
Thanks for your review! We’re sorry to hear about the issue with your order and understand how concerning that can be. We’re confident there’s an explanation and would be happy to look into it for you. Please contact us directly at [email protected] with your order details, so our team can review and help get this resolved. We’re always here to help!
Sancarene L.
Why would you charge me full price and not the discounted price this month for my monthly subscription? why wouldn’t you automatically Give your loyal coustomers the discount. Makes no sense
Response from DRMTLGYDec 17, 2025
Thanks for your review! I understand your concerns about your subscription and its pricing. Please reach out to us directly at [email protected] so we can take a closer look and assist you in getting this resolved. We’re always here to help our valued customers like you!
Millie Noble V.
I need someone to find out why my order keeps getting canceled. There's nothing wrong with my credit card. This is the third time I placed the order it goes through and then I get a refund and it canceled. I've never had this issue before?
Response from DRMTLGYDec 17, 2025
Thanks for your review! For order-related inquiries, please reach out to us directly at [email protected] so we can take a closer look and assist you in getting this resolved. We’re always here to help!
Bloom
Accidentally bought an item and there is NO way to contact the company quickly. Tried to use the contact form but haven’t heard anything in a week. Disappointing customer service.
Response from DRMTLGYDec 17, 2025
Thanks for your review! We're sorry to hear about what happened with your order. Please check your spam folder as well—occasionally our emails end up there. We’re confident that our team has already reached out to you. If you need any further assistance, please feel free to contact us directly at [email protected] so we can take a closer look and get this resolved. We’re always here to help!
Terry S.
Delivered to wrong address despite being notified of an updated address.
Response from DRMTLGYDec 15, 2025
We’re sorry to hear about this delivery issue. While we don’t have direct control over the carrier’s delivery process, we’d be happy to help look into this for you. Please reach out to us directly at [email protected] with your order details, and we'll take quick action for you.
Jane F.
One of the items is missing from my order. I have emailed twice with no response.
Response from DRMTLGYDec 17, 2025
Thanks for your review! Please check your spam folder as well—occasionally our emails end up there. We’re confident that our team has already reached out to you. If you have any other order-related concerns, please feel free to contact us directly at [email protected] so we can review your case and assist you further. We’re always happy to help!
