Christina H.
Wonky website, unhappy customer
The order went through before I could change the shipping address or edit the basket (I had added another product but when I got to Checkout realized it hadn’t ever been added). Not the product is going to the wrong address and I’m not getting everything I ordered in addition to paying for shipping — the extra item would have made shipping free. Your website went wonky and there’s no phone number to call customer service to remedy. I sent an email immediately after it happened and still haven’t received a response. Not happy at all with your company.
Response from DRMTLGYDec 20, 2025
Hi Christina, Thank you for reaching out, and I’m truly sorry for the frustration this experience has caused. I completely understand how upsetting it is when an order processes before you’re able to make changes — especially when it results in the wrong shipping address, missing items, and unexpected shipping charges. I also apologize for the delay in getting back to you. I want to help make this right. Here are a few options we can offer: Cancel the order if it hasn’t shipped yet, so you can place it again with the correct address and all intended items (including qualifying for free shipping). Update the shipping address if the order is still processing and hasn’t entered the carrier’s system. To proceed as quickly as possible, could you please let me know: Whether you’d like to cancel the order or update the shipping address, and The correct shipping address you’d like us to use. I understand your disappointment, and I appreciate you bringing this to our attention. While we don’t currently offer phone support, please know that I’m here and will stay with you until this is resolved. Looking forward to your reply so we can take care of this right away.