customer
If I could leave zero stars I would
If I could leave zero stars I would. Dealing with the customer service is an absolute nightmare. No phone option. I cancelled my subscription on Jan 16th ( my original msg was sent on the 14th)have a confirmed email proving that yet on Jan 26th I was charged for the subscription. Now they are saying they can't refund because it's already been shipped however I got the email saying it was shipped on the 26th??? Do not order from them.. still waiting for part of my original order to be filled. Absolutely terrible
Response from DrivseApr 3, 2026
Thank you for reaching out. We understand your concerns and want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team