For one, the time it takes to receive your product is terrible. 2nd, your hook up hose and holder are cheap pieces and leak. I donʻt think I will be ordering from you anytime soon. I donʻt like being answered in email by AI.
Response from DrivseMar 28, 2026
Hi Richard,
We sincerely apologize for the frustration and inconvenience you’ve experienced with the delayed delivery and the leaking hose and holder. We understand how disappointing this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://drivse.com/pages/contact-us
Regards,
DRIVSE support team
RH
RH
horrible web site
with most good web sites you order what you want and your order is totaled at the end for review. this web site never totaled my order and had 5 different charges on my credit card. what should have been a $250 dollar charge became a $400 dollar charge. and I got a credit card fraud warning witch I ignored, next time I won't ignore it.
Response from DrivseMar 28, 2026
Hi RH,
We sincerely apologize for the frustration and inconvenience you’ve experienced with the website not totaling your order correctly and the multiple charges on your credit card. We understand how upsetting this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the charges, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://drivse.com/pages/contact-us
Regards,
DRIVSE support team
DA
Dave
I purchased an eye drops shower with…hose and holder
I purchased an eye drops shower with hose and holder, which I liked until the hose blew out. It shot water all over my entire bathroom. I contacted you to see about a replacement and never heard anything from you. I contacted you a second time asking how in the hell I could replace this hose and you offered to sell me one for $50, which is more than I paid for the entire shower system to start with a friend of mine who is an engineer and designs parts said he felt like that hose. It failed from a problem in production, but it certainly was not worth anywhere. They are $50 and suggested I contact you again. You had an advertisement which suggested I could buy a whole new showerhead that would solve this issue for $40.
The add site conveniently failed to mention that it did not come with the hose until after you had already charged my card for the showerhead cost, which you then said does not come with a hose! That ad was divisive, misleading, and considered by me to be fraudulent! There was no information anywhere to suggest that the showerhead is useless without the hose which you were not offering in the purchase price! I emailed you stating I did not want another showerhead, especially without a hose. All I wanted was a damn hose and would pay you the $39 if you just sent the damn hose so my shower would function again and kept the showerhead. I also told you I would contest your charge if you sent me another showerhead with no hose. But that is what you did you completely ignored my request for a hose only, and I have emailed you since explaining this again and heard nothing. An online search showed me that multiple people have had what I consider serious customer service problems when trying to deal with your company. I would not recommend you to anyone based on the service I have received myself, or should I say lack of service. you’re trying to extract around $75 for a cheap plastic showerhead and hose which blows up and fails in less than one year. I don’t think anyone will consider that normal or acceptable and since you failed to contact me at all, I am calling my bank to file a complaint against you and your charge for another showerhead that cannot be used. I would much rather resolve this with you in person. If you will simply call me at 801 244-1968. I am very impressed with your elaborate, convoluted impossible logistics in reaching customer service or anyone who can actually help me solve a Customer Service issue, but certainly not in a positive way. I am still open to resolving this. I would like very much to do so, but not by someone who is priced gouging me every time I turn around for a for an inferior product. If you do try to call me and it does not ring through please leave me a clear message and a phone number of which I may return your call and you will hear from me. My phone filters spam and if you did not leave a message, it will be as that you never called. Thank you very much.
Response from DrivseMar 28, 2026
Hi Dave,
We sincerely apologize for the frustration and inconvenience you’ve experienced with the hose failure, the misleading product information, and the difficulties reaching our customer service. We understand how upsetting this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also find the hose & holder here 👉 http://drivse.com/products/shower-hose-holder
Regards,
DRIVSE support team
RJ
Rosalinda J.
Because I never get my order until now
Because I never get my order until now
Response from DrivseMar 28, 2026
Hi Rosalinda,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order not arriving until now. We understand how upsetting this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://drivse.com/pages/contact-us
Regards,
DRIVSE support team
CU
customer
Second request...to return these items
Second request...to return these items. I need a return address please.
Response from DrivseMar 28, 2026
Hi,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order and the difficulty in returning the items. We understand how upsetting this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need, including providing the return address.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://drivse.com/pages/contact-us
Regards,
DRIVSE support team
DL
Debra L D.
Very disappointed with product quality
Very disappointed with product quality. Materials are cheap. The items look cheap and I never used them. Product to Cost comparison is not achieved and of low value. All I want to do is RETURn items to a US location, and avoid high overseas delivery costs.
Response from DrivseMar 28, 2026
Hi Debra,
We sincerely apologize for the frustration and disappointment you’ve experienced with the product quality and the difficulty in returning the items. We understand how upsetting this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need, including guidance on returning items without high overseas delivery costs.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://drivse.com/pages/contact-us
Regards,
DRIVSE support team
JA
Jason
They str8 up lied
They str8 up lied, the water has been tested before and after it does not make the water soft, where is a lawyer when you need one soooo many people have been scammed how do we file a class action lawsuit, also who is responsible for letting these ads out they need to be held accountable
Response from DrivseMar 28, 2026
Hi Jason,
We sincerely apologize for the frustration and disappointment you’ve experienced with the showerhead and the concerns about its performance. We understand how upsetting this situation must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://drivse.com/pages/contact-us
Regards,
DRIVSE support team
KB
Kim B.
I am not happy with this purchase
I am not happy with this purchase.
The shower head is cheap and not worth what I paid.
The unit does not increase my water flow. It actually made it worse.
I will be requesting a refund and returning it.
Response from DrivseMar 28, 2026
Hi Kim,
We sincerely apologize for the frustration you’ve experienced with the showerhead, especially with the water flow and product quality. We understand how disappointing this must be, and this is not the experience we want for our customers. Please know we’re committed to helping you resolve this properly and ensuring you receive the support you need, including assistance with your refund and return request.
We take your concerns very seriously and would like the opportunity to review your case, address the issue, and work toward a proper resolution regarding your concern.
Thank you for your patience and understanding while we work to address this issue.
Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected].
You can also reach our support team here 👉 http://drivse.com/pages/contact-us
Regards,
DRIVSE support team
