I found the new unit leaks where it attaches to the hose that worked without leaking to the 1.0
Response from DrivseMay 28, 2026
Hi George,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] (mailto:[email protected]), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Patrick
Drivse Support Team
LV
Lee V.
My shower head arrived with a dirty…
My shower head arrived with a dirty filter. New filters were twenty five dollars apiece.
Response from DrivseMay 28, 2026
Thank you for sharing 🌸💧 We’re glad to know you enjoy the shower head 🚿✨ We’re truly sorry about the filter concern and appreciate your feedback. Please reach out to our support team so they can assist further 🙌 👉 [email protected]
MJ
Marc Jesse E.
My experience with Customer Service…
My experience with Customer Service started out well. It very quickly deteriorated. That comment doesn't reflect the product but addresses customer service. I asked for a telephone number and a return authorization. I did not get a response. I installed one of the two shower heads. Very light weight and cheap feeling. My wife likes it. I don't. Now I realize I'm on the hook to buy additional filters. Plus, it did not increase or otherwise impact the water pressure. Now I'm stuck with these two shower heads. Should not have purchased. Never got return approval. Would not purchase again.
Response from DrivseMay 27, 2026
Hi Marc,
I’ve read your review and understand your concern. We are so sorry to know that you are not completely satisfied with our product, and we'd love to assist you with this.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] (mailto:[email protected]), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Mary
Drivse Support Team
VB
Vincent B.
Wanted to give it time before my…
Wanted to give it time before my reveiw. It has been a solid two months.
Dislike the durability- It was only hand tight and it has cracked. The force on spray setting is not as strong as we had expected.
Like the cleanliness of my wife's hair, face, and skin. With the filter, you can tell a difference. The bristle edges feels great on the scalp. Wish I could try it again.
Response from DrivseMay 27, 2026
Hi Vincent,
I’ve read your review and understand your concern. We are so sorry to know that you are not completely satisfied with the product.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] (mailto:[email protected]), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Mary
Drivse Support Team
RF
Robin F.
Great Customer Service
I received my shower heads and did not know the connector was not in the box. The company was wonderful and refunded me my money. I did not want that, but they did so anyways. Fantastic customer service by the way. I then just ordered the hose, so I am still excited to take a shower. Where I live the water is hard and this will be a game changer for me once the connector gets here. thank you for being helpful. I look forward to writing a review once I have had my first shower or so.
Response from DrivseMay 27, 2026
Hi Robin,
My name is Northon — I'm the Head of Customer Support at Drivse, and I personally look after reviews like yours to make sure they don't fall through the cracks.
I read your review about order # DS65718464, and I completely understand the frustration regarding the Hose and holder not included in your recent order.
Here's what I'd like to do to make this right:
• A refund on your order, no questions asked — I'll get that processed today.
• You're welcome to keep the product as well.
That's it. No hoops, no back and forth.
We're a small team, and we take every experience seriously — including the ones that didn't go the way we hoped. I'd rather earn back your trust than leave you with a bad taste about us.
If, after this, you feel the outcome was handled well, I'd genuinely appreciate it if you'd consider updating your Trustpilot review — but only if it reflects how you truly feel.
You can reply here or reach me directly at [email protected] (mailto:[email protected]).
Thanks for giving us the chance to make it right.
Northon
Head of Customer Support, Drivse
BA
Bah
Cost not worth the product
Cost not worth the product. I could have picked up a shower head, hose, and filter cartridge at home depot that did the same for 40.00 less.
Response from DrivseMay 27, 2026
Hi there,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] (mailto:[email protected]), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Patrick
Drivse Support Team
LH
Lucy H.
I love the shower head….HATE customer service!
I love the shower head, but am VERY FRUSTRATED with their customer service! Maybe this review will get their attention. I have sent them THREE e-mails, saying I want to cancel the continuing filters that they are sending. I will not recommend the shower head or company if they do not start acknowledging my issue. I have almost a year’s worth of filters. They are expensive, and I am running out of room to store them. I have said I will cancel the charge through my bank, and refuse to accept the deliveries. Still, no response from Drivse.
Response from DrivseJun 6, 2026
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at [email protected] with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
RA
Raymond
The angle of the spray nozzle
The angle of the spray nozzle. You gave no instructions how to use it.
Response from DrivseMay 27, 2026
Hi Raymond,
Thank you for your feedback, and I’m sorry to hear you’ve had difficulty with the spray nozzle angle. We understand how important clear instructions are for getting the best experience from your shower head, and we’re here to help make this right for you.
We’d be happy to help guide you step by step so you can get the best performance from your product.
To assist you further, could you please provide the following details:
• Order number
• Email address used for purchase
You are also welcome to contact us directly at [email protected], and our team will be happy to walk you through the setup and usage instructions in detail.
Once we have your information, we’ll guide you step by step to ensure you can enjoy your shower experience as intended.
Best regards,
Ton
Drivse Support Team
