Jim G.
Malfunctioning Shower head.
After installing the shower head, I turned the water on and the head blew off. I have low water pressure set by a plumber. I have tried to send all back and we have had over 13 e mails back and forth with conflicting responses. One said the company would offer 50% refund. I said not enough and responded I would accept 70%. Drivse response was no and offered a 20% refund. You can't even agree in your e mails. These messages have been going on for a month. Then you sent me three new filters that I won't use. I need 100% refund on the three filters. I canceled the subscription. The products appears to be made out of cheap material from China. The company said I could return everything to the China store and gave no other address information.
Response from DrivseApr 2, 2026
Thank you for reaching out. We understand your concerns and want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team