C. S.
SCAM. If I could give 0 stars, I would.
The product did not work as advertised. I attempted to return it under their clearly stated 30-day free return policy, which was posted on their website at the time of purchase. After I sent them a screenshot of that policy, they removed the “free 30-day return” language from their website. Over the course of several emails, they repeatedly ignored my refund request and instead told me I could return the item only if I paid for shipping to China — which costs more than the product itself. They then offered coupons for additional products instead of honoring the refund policy. Additionally, they created a subscription for replacement filters that was never disclosed during checkout. PayPal declined my dispute, despite the fact that the subscription receipt listed the same product ID as the shower heads — not the filters — which raises serious concerns about how the subscription was processed. This has been a frustrating and misleading experience from start to finish. Please don't be fooled and save your money.
Response from DrivseApr 2, 2026
Thank you for reaching out. We understand your concerns and want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team