I have not received my shipment yet, which makes this experience, not a favorable one
Response from DrivseApr 1, 2026
Dear Bernadette,
Thank you for reaching out. We sincerely apologize for the frustration of not receiving your shipment and for the disappointment this has caused in your experience with us. We understand how upsetting it is to wait without resolution, and we want to assure you that our team is fully committed to addressing this for you as quickly and smoothly as possible.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
RR
Roberto R.
Don’t delay delivery and ask for a review before you’ve done your job
I ordered this product on Feb. 14th; today is March 3rd and the tracking system unhelpfully just says it is “in transit.” Yet, you want a review before you’ve done anything?
Here’s my constructive criticism: make sure you’ve done what you contracted to do before you ask for a review. How you’ve acted to date is both unprofessional and offensive.
Response from DrivseApr 1, 2026
Dear Roberto,
Thank you for reaching out. We sincerely apologize for the frustration of ordering your showerhead on February 14th and still not receiving it by March 3rd, with tracking updates that remain unhelpfully marked as “in transit.” We understand how upsetting it is to be asked for a review before the product has even arrived, and we want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
SA
Sam
I want to share Public Customer Review my experience so that…
I want to share my experience so that other customers can make an informed decision before purchasing.
I purchased four IonDrop shower units. When the product is new, the system actually works well and performs as advertised. However, the issue appears to be with the durability and plastic finishing of the unit.
Out of the four units I purchased:
• The first unit became damaged within about one month
• The second unit failed after roughly three months
What is concerning is that the company offers only a 30-day return policy, and in my experience they strictly hide behind that policy even when customers report product issues.
In fact, when the first unit failed, I contacted the company within the 30-day window to report the problem and provide feedback about the build quality. Unfortunately, that message was ignored. When I later followed up after the second failure, the only response I received was that the purchase was now outside their 30-day policy, so nothing could be done.
Another difficulty is that the company does not provide a phone number, which means all communication must happen through email.
For anyone considering this product, I would strongly recommend:
• Carefully reading multiple customer reviews
• Looking specifically for comments about long-term durability
• Understanding the 30-day policy before purchasing
The system itself works well when it is new. However, based on my experience with two failures out of four units, and the limited support available afterward, it is worth doing your research before investing in multiple units.
I hope this helps other customers ask the right questions before purchasing.
If the company is willing to review this situation and address the durability concerns with the units that failed, I would be happy to update this review to reflect a positive resolution. My goal in sharing this experience is simply to help other customers make informed decisions and to encourage better product support.
Response from DrivseApr 4, 2026
Dear Sam,
We understand your concern and take feedback like this very seriously. We’re committed to reviewing your case and making sure everything is handled properly. We appreciate you sharing your detailed experience, especially regarding the durability of the units and the challenges you faced with our return policy and communication process.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way. If we can address the durability concerns with the units that failed, we’d be glad to work toward a positive resolution.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
NW
Nancy W.
I've bought 2 shower heads and both leaked . Leaked badly.
I have bought 2 shower heads and both are defected. They both leaked. Very disappointed with this company. Would not recommend this product at all
And goggle listed a customer service number. This number is wrong. I tryed to get refund. They don't give refunds. They give you 50% off to buy another one. I don't have the exact dates. I can not get a hold of them to check.They were about 3 months apart. Middle of 2025 and beginning of 2026. We even tryed to use heavy waterproof tape to fix them . No luck
Sorry I don't have the dates
Response from DrivseApr 4, 2026
Dear Nancy,
We understand your concern and take feedback like this very seriously. We’re committed to reviewing your case and making sure everything is handled properly. We’re sorry to hear about the leaking shower heads and the difficulty you experienced with customer service and refund options. Your detailed feedback about product quality and support is very important to us.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way. If we can address the issues with the units you received, we’d be glad to work toward a positive resolution.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
PH
Patricia H.
I would really give them 0 stars
I would really give them 0 stars. When you order something from them they put you on a subscription that you don't know about until you are charged again and then you have to go through the hassle of trying to figure out where to cancel. Deceitful. Do not order from this company.
Response from DrivseApr 4, 2026
Dear Patricia,
We understand your concern and take feedback like this very seriously. We’re committed to reviewing your case and making sure everything is handled properly. We’re sorry to hear about the subscription charges and the frustration this has caused. Your feedback about transparency and the ordering process is very important to us.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way. If we can clarify the subscription details and resolve this issue, we’d be glad to work toward a positive resolution.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
PT
Pamela T.
RETURN MUST GO TO C H I N A !!!
Multiple orders were made and they added items I didn’t want. The same day I sent texts DO NOT SHIP ANYTHING”. I tried to return the 3 hoses I didn’t order, and multiple filters also.
They told me I could return the unwanted items but they had to be sent back to CHINA!!! I have to pay postage to CHINA plus 10% handling fee.
Deceptive practices all around.
NO
WHERE in their return policy is this stated. I don’t know how to return to CHINA nor do I know what the cost is.
Response from DrivseApr 4, 2026
Dear Pamela,
We understand your concern and take feedback like this very seriously. We’re committed to reviewing your case and making sure everything is handled properly. We’re sorry to hear about the unwanted items, the return process, and the difficulty you experienced with postage and fees. Your feedback about transparency in the return policy is very important to us.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way. If we can clarify the return process and resolve this issue, we’d be glad to work toward a positive resolution.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
DJ
Dusan J.
Is there a 0 stars ?
Is there a 0 stars? I ordered this almost a month ago. Since I ordered it, besides being bombarded with emails I don't want there is no product to give the revue for. Last email related to the order was February 5th telling me that due to the high demand there is a shortage. Nothing since offer for more products.
Response from DrivseApr 4, 2026
Dear Dusan,
We understand your concern and take feedback like this very seriously. We’re committed to reviewing your case and making sure everything is handled properly. We’re sorry to hear about the delay in receiving your order and the frustration caused by unwanted emails and shortage notifications.
We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout
Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected].
Please feel free to contact us at your convenience—we’re here to help every step of the way. If we can clarify the shipping status and resolve this issue, we’d be glad to work toward a positive resolution.
Thank you for your patience and understanding.
Best regards,
DRIVSE Support Team
RD
Rod D.
I bought three of their shower…
I bought three of their shower products! All three stared leaking from the piece thar houses the filter! I bought four bags of the filters thinking this piece of junk was going to last for years!
I wrote them explaining that the housing for the section housing the filter was poorly made, in that it started to leak by the time you changed the filter three times!
Never got a response from them!
Response from DrivseJul 8, 2026
Hi Rod, I’m sorry all three shower heads started leaking at the filter housing — please email support with subject “Trustpilot – Housing Leak” so I can escalate this and ensure a 24‑hour response with repair or replacement options.
