Tom C.
Use sturdy products
What could we have done to make your experience better? * Replace the defective showerhead base. It's seems the product is made of cheap plastic and can't be used after the 1st cartridge is dirty... I followed instructions on changing the filter and afterward the showerhead base spays water all over the bathroom, from cracks in the base. I wonder if other customers are experiencing the same problem? If so, then your problem is a design flaw that needs to be addressed.
Response from DrivseApr 1, 2026
Dear Tom, Thank you for reaching out. We sincerely apologize for the frustration caused by receiving a defective showerhead base, the poor durability of the product, and the water leakage you experienced after changing the filter. We understand how disappointing it is to feel that the product design may be flawed, and we want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team