Barry M.
Return policy not reasonable
I contacted the company and attempted to return the shower head because I was not aware that the item required a monthly subscription for a new filter for the shower head to work as advertised. I was told I had to ship the item back to China which was obviously cost prohibited. I am not going to use the shower head and settle for a 40% or $16 credit on my purchase.
Response from DrivseApr 3, 2026
Dear Barry, We sincerely regret the frustration you’ve experienced with our return policy, including the requirement to ship the showerhead back to China and the cost being nearly equal to the product itself. We also understand your disappointment in settling for only a partial credit rather than a full refund. Your concerns about both fairness and transparency in our policies are taken very seriously, and we want to ensure this matter is addressed promptly and fairly. We would appreciate the opportunity to review your case and confirm the best resolution. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. We will work with you to clarify the refund process and explore options that reduce the burden of return shipping. Thank you for your patience and understanding. Best regards, DRIVSE Support Team