Hillebrand Craye D.
Double billing
To whom it may concern: In January I purchased one of your shower heads, just to try it out. I paid $39.99 for it with my credit card. Yesterday my bill arrived and I find another charge for $39.99 on it. I did not order anything else from you so I need you to remove the second charge and refund $39.99 back to my card and stop the ongoing billing. Thank you for looking into this matter. Sincerely, Hillebrand Craye.
Response from DrivseJul 3, 2026
Hi Hillebrand, seeing an unexpected second $39.99 charge after your original purchase is understandably upsetting. Please email [email protected] and put “Trustpilot – Double Billing” in the subject line so it’s escalated directly. Include your order details, and our team will trace the duplicate charge and confirm the resolution within 24 hours.



