DrivseReviews of drivse.com

Response from DrivseApr 3, 2026

Dear Jean, We sincerely regret the frustration you’ve experienced with our customer service being difficult to reach and the ongoing monthly filter shipments you never ordered. Your concerns about both support accessibility and billing practices are taken very seriously, and we want to ensure this matter is addressed promptly and fairly. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team

Response from DrivseApr 3, 2026

Dear Axelheyst, We sincerely regret the frustration you’ve experienced with the checkout process, including the repeated upsell pages, hidden or non‑functional opt‑out buttons, and the charge being processed before you could properly decline add‑ons. Your concerns about both transparency and billing practices are taken very seriously, and we want to ensure this matter is addressed promptly and fairly. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team

Response from DrivseApr 3, 2026

Dear Susan, We sincerely regret the frustration you’ve experienced and understand your need to return the showerhead along with the filters. Your concerns are taken very seriously, and we want to ensure this matter is addressed promptly and fairly. To begin the return process, please contact our support team directly so we can provide you with the necessary instructions and return authorization. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. We will guide you through the steps to return the product and filters and assist with any refund processing. Thank you for your patience and understanding. Best regards, DRIVSE Support Team

Response from DrivseApr 3, 2026

Dear Jason, We sincerely regret the frustration you’ve experienced with the return process, especially the shipping costs being nearly equal to the price of the showerhead itself. Your concerns about both affordability and fairness in returns are taken very seriously, and we want to ensure this matter is addressed promptly and fairly. We would appreciate the opportunity to review your case and explore possible solutions. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. We will work with you to find the best resolution for your situation. Thank you for your patience and understanding. Best regards, DRIVSE Support Team

Response from DrivseApr 3, 2026

Dear Vanessa, We sincerely regret the frustration you’ve experienced with our refund process, including the difficulty of contacting us by email, the automated replies without follow‑up, and the concern that your 30‑day return period may expire without resolution. Your concerns about both accessibility and fairness in honoring our refund policy are taken very seriously, and we want to ensure this matter is addressed promptly and fairly. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. We will work with you to confirm your refund request and ensure it is processed within the stated policy period. Thank you for your patience and understanding. Best regards, DRIVSE Support Team

Response from DrivseApr 3, 2026

Dear Marc, We sincerely regret the frustration you’ve experienced with two payments being taken instead of one and understand your request for a refund of the duplicate $59.00 charge. Your concerns about billing accuracy are taken very seriously, and we want to ensure this matter is addressed promptly and fairly. We would appreciate the opportunity to review your case and confirm the refund process. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. We will work with you to resolve the duplicate payment and ensure your account is corrected. Thank you for your patience and understanding. Best regards, DRIVSE Support Team

Response from DrivseJul 3, 2026

Hi Margaret, I understand how frustrating it is to wait over 10 days without hearing back, especially when the product isn’t working for you. Please email [email protected] and put “Trustpilot – Return Request” in the subject line so it’s escalated directly. Include your order details, and our team will send the return instructions within 24 hours.

Response from DrivseJul 3, 2026

Hi Michael, I understand how frustrating it is to receive a shower head and then realize the hose extension wasn’t included. The hose and holder are purchased separately — you can find them here: Hose & Holder ( https://drivse.com/collections/shop-all/products/shower-hose-holder). Please email [email protected] and put “Trustpilot – Hose Extension” in the subject line so it’s escalated directly. You’ll hear back within 24 hours with guidance on completing your setup.