Joan A.
Returns have to go to china
First in ordering, I ran into glitches where I got billed for another shower head and filters. Likely that was corrected right away. The order itself took almost 30 days for me to receive it. Since the return policy is the product cannot be opened, so how are you suppose to test it? So I decided to return it as soon as I received it. You have to ship it back to their warehouse in China!! The package shows the return address of in California. I have no idea what the cost would be to send it to China. Of course they have the standard 10% restocking fee. The other option they give you is you keep the product, since you already paid for it, and they will issue you a 50% in store credit. No where in the website is this mentioned. Returning it to China was the most ridiculous thing I've ever heard of. With this experience, I will never order anything online from a company again!
Response from DrivseApr 10, 2026
Thank you for reaching out. We understand your concerns and want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available anytime, you can send your concerns here at [email protected]. Pleaswe feel free to contact us at your convenience—we’re here to help every step of the way.