A V.
Check the return policy before ordering a product to see if you can actually USE it and get a full refund
The main problem involved me assuming that their 30-day money back guarantee meant I could actually try it out. NOT! If I wanted a refund I would have to pay for return shipping of a product that I didn't get to see if it worked. When I learned this in a chat session with them THE SAME DAY, I immediately rescinded my order through the chat. However, the cancellation never got processed, even though I was corresponding with their AI auto response 3 times to tell them of this fiasco. When the package finally arrived, I never opened it and marked it 'Return to Sender'. Up until that point (at the end of the 30-day window), I hadn't received correspondence from them requesting a return mail label--which I now know they don't offer, either. Since I didn't have the warehouse address in CHINA to send it to, I just marked the UNOPENED package "RETURN TO SENDER". Since the sender on the package was someone in California, I also sent them a mail letter spelling out the situation (fiasco) that I wanted a full refund from Drivse but that they failed to meet their own 30-day deadline in responding to my case. Therefore I didn't have their warehouse address in China. Bottom line: When a company is offering a product of the same type other QUALITY companies are charging twice the cost, it's probably a poor quality product from some warehouse in China. Ugh! Drivse (a stupid name) is not a company anyone should do business with. Their customer service is poor. If they had a QUALITY product, they would stand behind it by allowing customers to use it and if not satisfied, get a full refund with shipping at THEIR expense. Who offers a shower head with a filter you can't use and still get a refund?!?!? Shady business practice.
Response from DrivseApr 1, 2026
Thank you for reaching out. We understand your concerns and want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team