Kath M.
Sometimes an issue shows the calibre of a company 5 Stars
Firstly, the product is excellent. The customer service is first class. You only really discover the deapth of the company when you have a problem. I found their website difficult to navigate and did not realise I have opted into a subscription. When I queried this, Julius from Customer Relations explain how and why, but immediately offered to cancel the subscription and refund if I wanted to return the refills. No push back, no making me feel like I'd made the mistake. So I do understand people may have frustrations, however, I'd encourage you to contact the team. They really are there to help.
Response from DrivseJun 19, 2026
Thank you for sharing your thoughtful feedback 🌸💧✨ We’re delighted to hear you value both the product and the customer service experience. It’s wonderful to know the team was able to assist you promptly and with care 🙏💖 Your encouragement means a lot!