Simon L.
Initially I ordered 2 shower heads
Initially I ordered 2 shower heads. I then received an email asking if I would like filters with the order, to which I replied yes, clicked on the link provided and paid separately for the filters. The initial order arrived with no filters, the the second order arrived and it was 3 more shower heads, but no filters. So now i had 5 shower heads and no filters. After much deliberation and emails back and forth, I was asked to return the 3 extra shower heads at my cost. I was annoyed with this request and was not prepared to pay for their mistake, and ended up receiving a 20% refund on the second filter order......but still have no filters and 3 shower heads I can use. The shower heads are OK, but the customer care and admin leaves a lot to be desired.
Response from DrivseSep 30, 2026
Hi Simon, Thank you for taking the time to share your experience. I am sorry to hear about the confusion with your orders and the frustration this caused. I understand how disappointing it must have been to receive additional shower heads instead of the filters you ordered, and especially to be asked to return the extra items at your own expense. Your feedback regarding both the ordering process and the communication you received has been noted and will be shared with the relevant team for review. I appreciate your honesty, as it helps identify areas where improvements are needed. Should you have any other concerns or would like assistance, please do email us at [email protected] and I'll make sure you will receive a response within 24 hours.