Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at [email protected] with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
EB
Ellie B.
I never received my shower.
I never received my shower.. Its almost two months
Response from DrivseJun 24, 2026
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at [email protected] with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
TG
Tia G.
Scam or not?
On 6/3/20026 I placed an order for 3 IonDrops
On 9/3/2026, I placed another order of 1 IonDrop.
I paid respectively US$74.96 and US$39.99 through PayPal. I received instead 4 filters.
April 3 and April 6 my account was charged again without me knowing it, US$74.96 and US$39.99 for 4 IonDrops. I received again 4 filters. Your support email would not go through.
I feel cheated and very disappointed.
I will appreciate any amends.
You actually owe me 8 IonDrops
Thank you,
Tia Ghalanos
P.S. I had to delete all my cards in PayPal because of this scam.
Response from DrivseJun 24, 2026
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at [email protected] with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
BH
B H.
DO NOT BUY THIS JUNK!
Whatever you do, DO NOT BUY one of these shower heads. I was looking to buy filtered showerheads because our water in Florida is terrible. Not nasty, just full of chemicals and heavy metals. So, I was browsing Drivse site and decided ok Ill give them a try and put 3 heads in my cart but I hadn't read reviews yet so I went to the reviews and that changed my mind right away. So, Im getting ready to go back and empty my. cart and I get a notification that my purchase was successful. I never purchased anything they just took it upon themselves to help themselves to my card while I wasnt even on the checkout page. That's for starters, they're thieves and even though I went straight to customer service and asked them what the hell? They maintained that i purchased it by clicking on this and that, all bullshit and yada yada and I said well cancel the order then, it hasn't been 3 minutes and they, of course, couldnt because it had already left the packaging dept.or some nonsense.
Long story short, I went back and forth with them and they just said if I didn't want them I could just ship them back.... to Portugal at my expense for their screw up or thievery either one. Well, meantime I tested each head, first I tested the non filtered heads in the house already and then compared that data with the tests on their head... there was 0, and I mean absolutely no difference in the two. In fact, if anything the chlorine limits read just slightly higher with their heads. Now, since I confronted them about that, I get no refund they won't accept them back and won't give me any money back. I did, at least, try to teach the assholes how to spell "Drives". Honest to God true story. This company and their product sucks!
Brad H.
Florida
Response from DrivseJun 24, 2026
Hi B,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] (mailto:[email protected]), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Chinee
Drivse Support Team
NC
Nancy C.
So disappointed.
I bought the three pack. Loved the first one but only briefly. It lasted about six months before it developed a hairline crack. I replaced it with the second one, out of the warranty period of 90 days, and it leaks terribly. Cannot get it to not leak. Company says too bad,too sad. But we will give you a discount coupon to buy our poor-quality product again.
Response from DrivseJun 23, 2026
Hi Nancy,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] (mailto:[email protected]), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Seth
Drivse Support Team
JB
Jack B.
Filters are outrageous!!!
When you charge as much for a single filter as you do for the showerhead, and set up a monthly "subscription" its pretty obvious your goal is to make an egregious profit from filters which sell for about two dollarsa piece elsewhere,shame on you!!
Response from DrivseJun 22, 2026
Hi Jack,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you feel disappointed with the pricing and subscription setup, and we sincerely regret that your experience has led to frustration.
We understand your concerns regarding the cost of replacement filters. Please allow us to clarify that our subscription service is completely optional and is designed to provide customers with convenience, ensuring they receive genuine replacement filters on time without needing to reorder manually. In addition, we also offer discounted pricing for bundle purchases to provide better value for customers who choose ongoing supply options.
We never want any customer to feel dissatisfied or misled, and we genuinely appreciate the opportunity to review your case further and assist you properly. To better understand your experience and help resolve this matter, could you kindly provide your order number and the email address used for purchase?
You are also welcome to contact us directly at [email protected] so our team can assist you more quickly and ensure your concerns are fully addressed.
We truly value your feedback, and we hope to have the opportunity to turn your experience around and restore your confidence in our service.
Best regards,
Ton
Drivse Support Team
RM
Robert M.
Not sure where to start
Not sure where to start. The company is not a company to deal with. Everything is coming from China. If you aren’t happy with their product, they make you pay for the cost to China to send it back. They don’t stand behind their product. I had some problems with the shower heads. It makes a loud noise when using it. They sent me another one, but decided it wasn’t working for a few factors. They said in one email I can send it back, I said fine. Now they say I can’t because it was over 30 days. Of course, it took three weeks for the heads to come.The noise has been happening since I got it. I have been communicating with this company over a month. I can understand the 30 days if I started to email after 30 days, not true, I been emailing them for over 30 days.
I guess I need to call my credit card company to get a refund. It is going to take a while, but it will be worth it. Last thing, you deal with AI in all communication. Very frustrating. Last thing, beware of this out of country company. I guess you live and learn the hard way sometimes
Response from DrivseJun 21, 2026
Hi Robert,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at [email protected] and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Elle
Drivse Support Team
JS
Jan S.
When I ordered I also purchased filters…
When I ordered I also purchased filters (which was $110 for 6!!!) They recently charged my account $39.98 for a subscription filter replacement I didn't know about. (Why would I buy filters and sign up for auto shipments?) I got them to cancel. I'm now working with my bank on a refund as they won't issue me one. I WOULD NEVER PURCHASE FROM THIS COMPANY!!
Response from DrivseJun 23, 2026
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at [email protected] with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
