Connie
The shower head leaks and I am not able…
The shower head leaks and I am not able to use it. I contacted Drivse (iondrops) for return and I was told it was used and they would not accept a return of the shower head. It was “ used” because I tried to hook it up and ran water through it. How else could I know it leaked? I also bought $75 worth of filters and they offered me a 50% store credit for them. If I don’t accept this, I can return the filters ,which are unopened, to China at my own expense. 🙁😳
Response from DrivseApr 4, 2026
Dear Connie, We understand your concern and take feedback like this very seriously. We’re committed to reviewing your case and making sure everything is handled properly. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team



