The first showerhead only lasted 4 months before the plastic on the handle sprung leaks that sprayed outside the shower. So I replaced because we need the pressure it produces for us. It happens again I won't but another one.
Response from DrivseJun 30, 2026
Hi Chris, I’m sorry to hear the first showerhead only lasted four months before the handle leaked — that’s understandably frustrating.
Please email [email protected] with your order details and include the subject line “Trustpilot – Handle Leak” so we can escalate this directly. You’ll receive a response within 24 hours, and we’ll work with you on a proper solution. I’ve also shared your feedback with our product team, since ensuring long‑term reliability is a key priority for us.
MM
Michael M.
Took forever to get product and even…
Took forever to get product and even longer to try and return it. Before you buy this you should know that a return will cost you 10% plus shipping costs. They literally haggle with you over the return amount. I would never buy this product again nor recommend it!!!
Response from DrivseJul 1, 2026
Hi Michael, I realize how upsetting it must have been to wait so long for the product and then face unexpected costs and difficulty when trying to return it. I hear your concern about the 10% restocking fee and shipping charges, and I understand how being negotiated with over the refund amount left you dissatisfied. To address this properly, please send your order details to [email protected] with the subject line “Trustpilot – Return Concern.” I will ensure your case is escalated right away, and you’ll receive a clear response within 24 hours. I’ve also passed your feedback along internally, since making returns more transparent and fair is something I am committed to improving.
MK
Marcia K L.
No heads up on additional items needed…
No heads ip on additionalitems needed for the shower head system. First the shower head. Then after u place the order, it pops up you need filters. Buy 3 get 3 free they said…. GOT CHARGED FOR 6 ! Then next thing pops is for the hardware to install!!! I called my credit card company, then contacted Drivse immediately to cancel the entire order. I get… we can do this. We can do that. I constantly refused. Finally they gave up once I explained I had called my credit card company first. I do want to thank Yvann, she was just doing her job, with eventually getting my order cancelled. She polite and courteous and was very understanding. Now I wait up to 24 hours for an e-mail with cancel confirmation number and 1-5 days for credit on my credit card. 🤞🏻
Response from DrivseJul 1, 2026
Hi Marcia, I understand how frustrating it was to place an order only to find out more items were required afterward, and then be charged incorrectly for filters. I also hear your concern about the hardware add‑ons and the difficulty you faced during cancellation. I want to acknowledge the patience you showed and thank Yvann for being polite and understanding while assisting you. To keep this fully resolved, please send your order details to [email protected] with the subject line “Trustpilot – Order Cancellation.” I will make sure your case remains escalated, and you’ll receive a confirmation email within 24 hours. Your feedback has already been shared internally, since improving transparency around accessories and pricing is something I am committed to.
PP
Paul P.
Bad customer service
Title: From a $39 Ad to a $150 Charge
Based on my experience, I would encourage anyone considering a purchase from Drivse to read customer reviews carefully before placing an order.
I saw an advertisement on my phone promoting shower heads for only $39. The ad made them look like an excellent value, so I entered my credit card information to place an order.
Before completing the purchase, I scrolled down and realized the $39 price was only for the shower head. The hose, mounting bracket, and filters all cost extra. As soon as I realized that, I immediately tried to cancel the order by emailing the company.
The company replied that it was "too late" because my order had already been processed. I found that difficult to believe since I had attempted to cancel almost immediately.
Instead of the $39 purchase I expected, my credit card was charged more than $150. The order included three shower heads, even though I had only been interested in the advertised offer. Despite several emails, customer service refused to cancel the order.
About 12 days later, the package arrived. The shower heads were packed in thin, inexpensive boxes inside a flimsy shipping package. I have not tested them because I did not purchase the hose needed to connect them, so I cannot comment on the quality of the product itself.
The company later offered to refund only $23.52 if I kept the three shower heads. I declined the offer and requested a full refund. I never received another response.
I want to be fair. This review is not about the quality of the shower heads because I have not used them. It is about my experience with the ordering process and customer service. Based on my experience, I cannot recommend doing business with Drivse.
Response from DrivseJun 30, 2026
Hi Paul,
Thank you for taking the time to share your review. I am very sorry to hear about your experience with the ordering process and the difficulty you faced when trying to cancel. I understand how frustrating it must have been, and I regret that our communication did not meet your expectations.
Please email [email protected] with your order number and write “Trustpilot – Refund” in the subject line. I’ll make sure someone responds within 24 hours with a real resolution.
EM
Eric M.
I have been very hard trying to return…
I have been very hard trying to return items back. These items are in it original boxes and never been used whatsoever. Please send me a return address as soon as possible. Your support and understanding truly would be appreciated 🙏👍.
Response from DrivseJun 30, 2026
Hi Eric, I’m sorry to hear you’ve had difficulty returning your items. Please email [email protected] with your order details and include the subject line “Trustpilot – Return Request” so we can escalate this directly. You’ll receive a response within 24 hours, and we’ll provide the correct return address and guide you through the process. Your feedback is important, and we’ll use it to ensure our return experience is clearer and more supportive going forward.
TL
Tony L.
This company is fraudulent in their…
This company is fraudulent in their behaviours. They sign you up to subscription without telling you they have done it. The only way you discover it’s in place is after they send you an order is on its way email. When you advise you didn’t make the order they say to bad, it’s in transit there’s nothing we can do. There’s is something you can do, you can refund the fraudulent transaction and stop signing up people to a subscription without their knowledge. If you believe subscription is honest and ethical, make it clear and give the customer the choice. Hiding it is sketchy.
Do not purchase from this company until they clean up their website and poor practices of ripping off customers.
Response from DrivseJun 27, 2026
Hi Tony, I understand how upsetting it is to be signed up for a subscription without clear consent and then told nothing could be done once the order was already in transit. That lack of transparency at checkout should not have happened, and I’m sorry it did. Please email [email protected] with your order number and use the subject line “Trustpilot – Subscription Concern.” I’ll ensure you receive a response within 24 hours, with the subscription cancelled and the payment reversed.
AW
Anne W.
I hit the wand on the shower wall and…
I hit the wand on the shower wall and it cracked. But i ordered two heads just now. Ask me again in two months
Response from DrivseJun 26, 2026
Hi Anne, I understand how disappointing it is when the wand cracks after hitting the wall. I appreciate that you’ve already ordered two new heads and are willing to give them another try. Please let us know how they hold up in a couple of months — your feedback helps us improve durability.
RA
Reva A.
I did NOT get what I ordered
I did NOT get what I ordered, and they have been taking $39 a month out of my checking account for filters that I DID NOT SIGN UP FOR.
Scam. Run away, don't walk. I'm filing a complaint with my state's attorney general.
Response from DrivseJun 26, 2026
Hi Reva, I understand how upsetting it is to receive the wrong order and then be charged for a subscription you didn’t knowingly sign up for. That should have been made clearer at checkout, and I’m sorry it wasn’t. Please email [email protected] with your order number and use the subject line “Trustpilot – Subscription Issue.” I’ll make sure someone responds within 24 hours with a proper resolution.
