Alvina
Confusing, costly and complicated return
I would advise anyone considering purchasing from Drivse to read the terms and conditions very carefully before placing an order. My experience was disappointing because, after purchasing a shower head and replacement filters, I discovered that a monthly subscription had been attached to my order. I was charged without realising that I had enrolled in a recurring subscription, and I certainly did not knowingly consent to ongoing payments. To be fair, the customer service representatives have been polite and responsive throughout my interactions. However, the returns process has been unnecessarily difficult. Although my order was delivered through an Irish distributor, I have been instructed to return the products to China at my own expense plus they added 10percent handling fee. This is inconvenient, costly, and not what I expected when buying from what appeared to be a local distribution channel. Overall, while the products may be of interest to some customers, I believe the purchasing process lacks transparency regarding subscriptions, and the returns policy places an unreasonable burden on customers. I hope the company improves the clarity of its checkout process and offers local returns for customers purchasing through regional distributors.
Response from DrivseJul 15, 2026
Hi Alvina, thank you for sharing your experience. I understand how disappointing it was to discover a subscription attached to your order and to face a costly return process. I appreciate you noting that our team has been polite and responsive — we want to build on that by resolving this properly. Please contact us at [email protected] with your order details and include “Trustpilot – Subscription & Return” in the subject line. We’ll review your case immediately and aim to provide a fair solution within 24 hours.