Drivo Rent A CarReviews of drivo.com

We rented a car for a weekend near LaGuardia airport. They charged us $200 security deposit even though we took the insurance. We dropped the car off in perfect condition. The security deposit was never credited. I had to open a claim with my credit card to get my money back. Stay away from this company!

I rented a car from Drivo in Tangier. The staff member was unfriendly, rude, and unprofessional. I was told the car had GPS, but it didn’t. I asked for permission to drive into Ceuta for just a few hours, but my request was refused. When I returned the car at the airport, I explained that the last petrol stations I had passed had run out of diesel. I offered to pay for the missing fuel, but the staff member responded in a rude and sarcastic manner. To make matters worse, I was then told I had to pay because the car was not washed. I have rented cars in many countries and have never been asked to return a rental car washed. I will never rent from Drivo again.

Avoid renting from this place. I frequently travel across multiple states and visit New York once a month, and this is undoubtedly the worst rental agency I’ve ever encountered. They fail to maintain the rental car properly, and upon returning, you’ll be subjected to additional charges and fees. There’s a reason why there 2 stars on Better Business Bureau

Affreux, c’était une véritable arnaque, il faut en sorte de vous mettre au pied du mur pour pouvoir vous charger de l’argent. En plus ils prennent n’importe quel prétexte pour ça comme le fait d’avoir une carte de débit pour vous charger 100 € en plus je fais référence à Imane à l’aéroport de Marrakech. Ils sont affreux à fuir.

Failed to return my deposit after 28 days and now have to wait 120 days as I have to do a charge back with the credit card company very disappointed will not be using them again

You charged me 130 for insurance up front. Then another 100 when I got there. Why could you not be honest about the total insurance costs. 230 for 10 days. Way too much for insurance. I had my insurance cert w me but you would not take it. Very underhanded.

They sell through Hotwire, then DO NOT honor the actual reservation. I reserved and paid Hotwire for TWO day rental. Ace (Drivo) charged me late fee when i returned the car two hours into the srcond day. Thieves! Besies, cars are old and beat up. The AC wasn't working properly.

My experience with Drivo JFK was a complete disaster. First, they refused to accept the "Full Coverage" insurance I bought through EconomyBookings due to their own corporate dispute, forcing me to buy their much more expensive on-site policy. Second, they directly CHARGED a $200 security deposit to my credit card instead of placing a standard pre-authorization hold. They only issued a refund after I sent a furious complaint email over a week after returning the car. Third, they lied on the rental contract, marking the fuel level as "Full" when it was short by a notch. Since I returned it full, I paid out of pocket for their missing fuel. When confronted, their Team Leader "Steve" sent an unapologetic reply claiming they don't guarantee a full tank—despite it being printed on their own contract. Shady billing, fraudulent documentation, and arrogant customer service. Avoid this company at all costs.