Drivo Rent A CarReviews of drivo.com

DO NOT RENT FROM THIS COMPANY. DO NOT LET THE LOW RATES FOOL YOU. THIS COMPANY AND EMPLOYEES ARE FRAUD. They send you with defective cars then say you’re are responsible since you pulled off their lot. They charge over $200 for smoke cleaning cost weeks later AND I DO NOT NOR HAVE I EVER SMOKED. I hate smoke but here I am being charged with a fee and they hang up when I ask for a manager. All they had to do was be honest and do the right thing. I’m reporting this company to KBB as well. Full of BS

Très mauvaise expérience avec Drivo Rent A Car. Malgré une réservation prévue à 12h00, j'ai dû attendre jusqu'à 13h45 pour récupérer le véhicule. De plus, la représentante du service client (téléphonique) a été impolie et peu professionnelle lors de nos échanges. Après la location, une charge additionnelle de 600 MAD a été prélevée sans explication claire ni preuve de mon consentement. Lorsque j'ai demandé des justifications, l'entreprise s'est contentée d'envoyer une facture a posteriori sans démontrer que cette somme avait été acceptée. J'ai dû transmettre le dossier à mon établissement financier pour contester cette transaction. Je ne recommande pas cette société en raison de son manque de transparence et de son service à la clientèle décevant.

This was one of the worst experiences I have ever had with a car rental company. I booked a car in advance at Drivo/Ace at LGA Airport, and when I arrived they told me they did not have a car for me. That alone is completely unacceptable, but it got even worse. I saw a car there that would have worked perfectly for me, but they told me it needed repairs. I did not believe them, so I went to the back and asked the mechanic/repair worker, and he told me the car was actually good. That made it obvious to me that they were lying and simply did not want to give me the car. The supervisor was extremely rude, dishonest, and unprofessional. Instead of helping. I also paid $50 twice just to get to pickup and then again for the way home, which made everything even more frustrating and expensive. This company showed no respect, no honesty, and no responsibility. They wasted my time, my money, and caused a lot of stress. Nobody should trust this company with a booking. They are dishonest, rude, and completely unreliable. I strongly recommend that no one goes there.

Bait and switch, total disappointment they shove additional charges down your throat or want you to cancel the trip. When you’re at the counter, you already have no choice, but to agree to their foul play.

Absolutely the worst car rental experience I've ever had. DRIVO added hidden fees, charged me for an "upgrade" that I never requested or agreed to, and then added an extra $100 charge without giving me a clear explanation. On top of that, I was hit with unexpected toll charges that were never properly disclosed. What seemed like an affordable rental turned into a much more expensive bill because of surprise fees. When I asked about these charges, customer service was unhelpful and couldn't provide a satisfactory explanation. I left feeling misled and frustrated. I would never recommend DRIVO to anyone. Read every line of the contract carefully and ask for a complete breakdown of every charge before you leave the rental counter. Based on my experience, I will never rent from this company again.

Don’t rent from this company — misleading third-party practices I booked through wisecar.com, believing I was renting from Ace Rentals. In reality, the actual rental company is drivo.com. This wasn’t made clear at booking, and it caused confusion when trying to sort out my reservation. A few issues to be aware of: * Misleading booking process – The listing implies you’re renting from Ace Rentals, but drivo.com is the actual operator. This lack of transparency feels deceptive. * Limited inventory – Vehicle selection was poor. * Hidden geo-charge fees – They use a geographic charge grid, so if you drive outside the state, you get hit with extra fees that aren’t clearly disclosed upfront. * Restricted footprint – Despite drivo.com claiming affiliation with Ace Rental and Fox, their actual coverage is limited to NY/NJ, meaning you can’t drop off at other locations like you’d expect from a national brand. * Poor customer service – Both customer service and management were unhelpful when I tried to address these issues. Overall, this felt like a bait-and-switch: you think you’re booking with a recognizable name, but end up with a smaller company with limited service and hidden fees. I’d recommend booking directly with a major rental company to avoid this kind of confusion.

DON’T USE THEM!!!! I have been trying to get my security deposit back from them for MONTHS!! And on top of that, the car I rented didn’t have working A/C. Worst car rental experience ever

1 Star – Avoid at all costs! My recent rental experience with Drivo Rent-A-Car at their Newark location was an absolute nightmare from start to finish. First, they provided zero instructions on how to access their airport shuttle. We were left stranded at the airport and had to pay $50 out of pocket for an Uber just to reach the rental lot to pick up our car. The 2024 Chevy Malibu they gave us was in terrible mechanical shape. It made a strange, unsettling noise the entire trip, and I felt genuinely unsafe driving it on the road with my daughter. To make matters worse, the drop-off process was completely dishonest. An employee named Bob attempted to scam me by claiming I was responsible for scratches that were already on the vehicle. He only backed down when I pulled out my phone and showed him time-stamped photographic proof from the day of pick-up showing the pre-existing damage. Between the unsafe vehicles, the lack of basic communication, and the staff trying to pull a fast one on customers with fake damage claims, this place is not worth the headache. Save your money and rent from a reputable company!