Drivo Rent A CarReviews of drivo.com

1- I received the WORST service I have ever received from one of the agents I spoke to when I went to collect the car. And God knows I have rented cars plenty of time in my life. 2- The location of the car park is not clear. It said Newark Airport (Shuttle service) but there was no information on how to get the shuttle from the airport. I had to phone the central office who gave me a different number to dial. Indications on how to get to the park to collect the car should have been on the confirmation email. 3- The liability insurance fee is a mandatory fee but was not listed as such at the time of the booking. It is very misleading and deceptive to pretend have been the most competitive prices, only to get them through the doors and forced them to pay mandatory and non previously disclosed fees. TERRIBLE Service!!! I was VERY upset and does not recommend them.

Drivo does not offer a liability insurance. In the US, with its claim culture, this is very dangerous. I booked my rental car with economy rental cars, who do offer a liability insurance on their website. They have Drivo handle their rentals in New York, and Drivo does not offer this insurance. The thing is: Once you order your car through Economy you don't know that another company is going to handle it. In our case we booked a car through economy, travelled to JFK, were shuttled to Drivo, to find out that liability insurance was not possible. With a prepaid hotel at 5 hours driving landed on a carpark far from JFK we were in no position to cancel the reservation. In Europe it is illegal to drive without a liability insurance. After two days the risk sank in with me and I called insurance companies that all said NO way any one of us will ever insure a rental car. I called Drivo that said: You knew. I Called Economy rentals to ask for their help to fill in for a fallible subcontracter (Drivo) and they said: Drivo handles it, call them. Economy advertises the promise that liability is insured. That advertisement is false, because they use subcontractors to fulfill their orders who do not offer liability insurance and Economy wil not fill in the gap afterwards. If you are a visitor from out of the US, or if you are a US visitor who does not have a car at home with a liability insurance: Do not rent a car through Drivo! Do not hire a car through Economy rental cars either! Unless you are sure of the small print.