Drivo Rent A CarDrivo Rent-A-Car offers a wide range of cars available for rent in Newark EWR Airport NJ. We pride ourselves in our customer service, and hassle-free renting experience.
Drivo Rent A Car (drivo.com) has 698 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 28 reviews with 4 stars · Clear filters
Lynne M.
We had a good experience but the office is in a very hard to find location. We got lost.
Response from Drivo Rent A CarAug 3, 2022
We're glad to hear you enjoyed your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Isabel F.
We had a situation while renting our vehicle and the Manager handled our situation really well.
Response from Drivo Rent A CarMar 26, 2022
Hello Isabel Freeman, We are very happy that our manager was able to resolve your situation. Be well!
BKLYNSOPRANO
This has been my 5th time renting with Drivo experience a lot better customer service has improved. I would definitely rent again. Great prices.
Response from Drivo Rent A CarFeb 18, 2022
Thank you for putting your trust in us. Stay safe!
Ricky W.
09/23/21 UPDATE: Nick from Drivo was able to figure out the details and honored the original rental agreement from my 2nd experience. In the end, great customer service. 1ST EXPERIENCE Placed a reservation through Priceline for a great deal. The shuttle from Federal Circle (JFK) to the DRIVO office takes a while. Approximately 2hr ordeal after everything. You have to call them or else they won't have a clue. Tires were squeaky on corners and the dashboard had a "Malfunction" error screen as well as "Key Battery Low" 25 min after driving off from the lot. However, the car was still driveable throughout my rental agreement. Overall experience, average with a few hiccups. For the price, I gave it a pass. 2ND EXPERIENCE - (THIS IS WHERE I FELT SCAMMED. MAKE SURE YOU SCREENSHOT THE PRICE BEFORE SUBMITTING!) After receiving a 20% discount code via email, I decided to give them another try. So I went online directly to their website and signed up for a reservation at the Coney Island (Brooklyn) office. After submitting my credit card information on their website for a grand total of $700+/- with taxes included, I received no confirmation email. (I thought that was kind of strange?) The following day I go pick up the vehicle, they had my reservation on file but the grand total was $1,200 instead of the original $700. Almost double the price! Stuck without a car reservation, I had to bite the bullet because I needed the car the next day and did not have time to look for other cars. A very shady business tactic in my opinion.
Response from Drivo Rent A CarSep 21, 2021
Dear Mr.Wong, please accept our sincere apologies, we believe your rental experience with us was anything less than exceptional. We regret that you had a negative experience, and will use this as an opportunity to improve. There are other concerning details in your review which need to be clarified. Please contact us at (855) 550-0008 or email at [email protected] so we can work towards a resolution. We look forward to hearing from you.
