Justin C.
Well they asked for a review so…
Well they asked for a review so… Summary - YOU GET WHAT YOU PAY FOR. Lesson learned and won’t be back. Booked through Priceline. Upon arriving in Newark airport it was not the easiest place to locate. Luckily airport staff and others were able to help us take the tram and call the number to be picked up. After pre paying online - yes, great price - I was informed that since my PayPal was not verifiable I’d get to spend an extra few hundred on insurance for the car. This was upsetting as one of the perks for my personal insurance is covering rentals. Wasn’t too happy about paying an extra amount, but there apparently was no way around that. Then the car we had smelt like cigarettes. Which for me, I absolutely hate and turns my stomach. But after a coast to coast flight and going back and forth regarding the additional cost, I was over it. The next morning my girlfriend realized there was a tampon applicator in the door of the passenger side…and no, it was not hers…or mine. Luckily there are a few helpful people with great service. One lady who was late 30’s or early 40’s who was kind. And then another man with long hair was very adamant about checking us in and moving the returns along.
Response from Drivo Rent A CarSep 15, 2021
Hello Justin, I am very sorry to hear that your rental experience with us has been frustrating. Thank you so much for pointing out the issues. I will address it to our Support Team in order to improve the shuttle pickup instructions and avoid any further confusion in the future. This is a very odd situation that your car was not clean since every rental vehicle gets thoroughly cleaned before leaving the lot. However, I am listening to you and would like to clarify on certain details if you would be kind enough to give me this chance. Please emai to [email protected] your rental agreement or confirmation number so I could assist you better. Sincerely yours, Nick K. | Customer Care at Drivo Rent a Car |


