Drivo Rent A CarReviews of drivo.com

Off site walk to a bus take bus to train take train to shuttle to rental place. I was under the impression that I had filled out paperwork and paid in advance and only needed to show ID and proof of insurance and sign rental agreement. I felt like it was a set up to get more money. They demanded insurance company online access and my personal password or I had to buy their insurance. Then I had to fill out all new paperwork for Drivo car rental not ace. Then I had to pay a $200.00 refundable deposit refundable after 20 days. Today is 28 days and still no refund. In my life I have rented cars more than 50 times. I have never had an experience like this ever. Still waiting for refund. I will never do business with these companies ever again and will take every opportunity to warn as many people as possible not to use them.

BEWARE! This company will not release your security deposit for a month. Rented with them both times and I had to call both times and wait until 20 BUSINESS days before they would release my funds. They also do not accept several forms of payments. There are more reputable and customer friendly rental companies to use.

Des Voleurs Nous n'avons jamais pu récupérer notre voiture louée par le biais de Carjet sur le parking de l'aéroport d'Agadir. Un vieux fourgon sert de bureau et on nous annonce que notre permis français n'est plus valable (il n'y a pas de date de péremption pour la France), nous tentons de leur expliquer pendant 30 min. Ensuite c'est la carte bleue qui ne va pas (le numéros ne sont pas en relief), ils se servent de cet argument pour garder votre argent et ne pas vous louer votre véhicule, ce type de carte n'existant quasi plus). Fuyez ce prestataire en courant, c'est un conseil.

Terrible Experience — I Do Not Recommend This Company My experience with this company has been extremely frustrating. After returning the vehicle, weeks have passed and my deposit still has not been refunded. Instead of resolving the issue clearly, they continue adding charges and giving different explanations. During the rental, I purchased the insurance they offered me specifically so I would be covered in case of any issues. Now they are also trying to charge me for toll-related fees that were never clearly explained to me when I rented the vehicle. The worst part is the lack of transparency. A customer has the right to know exactly what they are being charged for, how much each charge is, and why money is being deducted from their deposit. Additional charges should not simply appear afterward without a clear explanation, documentation, and supporting receipts. I have had to call, send emails, and repeatedly follow up just to get answers about my own money. A professional company should return deposits within a reasonable amount of time and immediately provide documentation for any legitimate charges. Until they provide me with a complete itemized breakdown, official toll receipts, and a clear explanation for every dollar they are trying to charge me, I consider the handling of my rental and deposit completely unacceptable. Be very careful before renting from this company. Keep all of your receipts, contracts, insurance documents, and carefully review any charges they try to add afterward.

They will steal your credit card information, and make many fraudulent claims...so check your credit card statements when you get home...if they offered you a "free upgrade", decline it...they are lying!!!

Horrible company rented my vehicle days in advance plan my family trip around the vehicle. To arrive day of pick up and be told the Van is not here .had to cancel my whole trip

Awful experience. The rental office was outside of the airport, the location of the shuttle pickup to get to the office was difficult to find, and then the shuttle took forever. Then they told me the additional insurance was going to be $10 a day and charged my credit card $405. They have not corrected this charge yet. Furthermore, it's been over a week since I returned the car and they still have not refunded my deposit of $200. Flat out worst experience I have ever had with a rental car company!!!

They were given incorrect information over the phone regarding vehicle return fees, and they refused to correct it. We were charged double upon returning the car, even though we had clearly specified the drop-off location. When we received the receipt days later, they refused to make an adjustment. We also received a $50 fine and were charged an additional $50 to process it—an absolutely exorbitant administrative fee.