Drivo Rent A CarReviews of drivo.com

Is there a zero star rating...because they deserve it. I thought I was getting a deal, instead I got a F...ing HEADACHE. Lessons learned. I would definitely NOT recommend this place. Customer service was extremely poor...I almost had a fight with one of agents in the office when I tried to complain about the poor service...smfh😐!!!

The WORSTTT experience ever!!! I booked through a 3rd party so everything was pre-paid. Then 6 months later I get sent to collections I asked for an itemized list of charges and they come back saying I never paid for the rental that I "stopped payment" on my card (which makes no sense as it was through a 3rd party) and that I had to settle etc. I called Drivo they couldn't explain how the payment got 'taken back' 5 months later was told I'd get a call back, never happened. I settled with the claims people. 3 months later AGAIN another "lawyers office" company saying I now owe $500. Again going back to how it was never paid for. I rather pay this to a lawyer at this point.

You know a company is running a scam when you find similar bad reviews all over the internet..... Rented a car from DRIVO, guy walked around and recorded the car before giving the keys upon returning the keys apparently there was a 2-3 inches scratch (not deep) way under the front bumper, he said I needed to pay for all the damages... With my experience with car rentals most companies know those are wear-n-tear specially when you have no idea how a small scratch happened without being involved in any sort of accident but these guys now are trying to charge my insurance company/myself around $1200 for that!!! I will continue to fight because this is not right...

1 star= bad? ya damn right. this company should be illegal. please RUN.

SO MANY HIDDEN FEES AND INCONVENIENCES! RUNAWAY DONT WALK OR SKIP RUN LIKE ITS GOING OUT OF STYLE!

Poorly organized, understaffed, hard to find on return rental company. On arrival, as directed I called. Initially no answer but put into answering machine. After 3 attempts , the phone was answered , and I was told the bus was on its way. NOTE: at the rundown dingy building they call a reception area, the phone rang repeatedly and no one bothered to answer. There was only one person at the rental counter, and he was consumed with one person's problem while another was waiting for the manager, where ever he was, to approve giving him another car as the car he was given had bald tires.I finally got my car, and other then a signal alerting me that front radar wasn't working, it was fine. . The RETURN was a disaster as the Drivo's location is on a side road to the airport among many other roads. SIRI missed it twice and Drive had given no directions. Finally arriving, I was rudely told to get in line to make my return. The line was 6 renters long and again there was only one person behind the counter. I said I had 1hour 15 minutes to make my plane, left the keys on the counter and walked out. From somewhere a woman appeared and promptly checked me out. MY ADVICE: NEVER RENT FROM THIS COMPANY !! Yes, they're cheaper the most, BUT a small savings hardly justifies the rental experience,

March 13, 2019, DRIVO CAR RENTAL Newark New Jersey (EWR) We dropped off the return car this morning (3/13/19 - around 7 am) and there was no one in the office to take us to the airport. After calling the posted phone number several times and being told that the shuttle would be there in 5 minutes and then 15 minutes, finally three 3 attendants arrived and said we should call the posted number. We explained that we called several times. One of the attendants then took us to another companies shuttle and we were transported to the airport. The result was that we missed our flight and the next flight will leave at 6pm today. I am very disappointed in the service that we received. Please reverse all rental car charges to defray some of the cost to rebook tickets for my family and I. (4) passengers. Disappointed customer

Bad service Bad Service: Note: they at JFK (off sight location) are close on Sunday, but you can return your car and drop off the keys in the bin as I did. However; when the smarts heads get in on Monday, they will go ahead and bill you as Monday return without confirming with you. Note: When you call to have it corrected you are likely to be credited in the three days, but for less they had taken out for the extra day. Why? Now you will have to call back. I am process. When I rent a car I just expect to be in and out, but with this company this was not the case. I give them a 1 rating. My first and last visit (ty).