Drivo Rent A CarReviews of drivo.com

In some cases, ignorance is bliss but I believe this is not one of them. The miles to empty is 470 miles Total Range per the agent the miles to empty depends on how you drive and yes it does but 200 mile difference "I don’t think so) DTE (distance to empty) calculation is based on recent mileage not overall or average MPG. It’s unfortunate they did not know this information, As I would have filled up and put gas and they should have check before sending to shop, so i would say they found out this information after the car went to shop. You will force people not to report issues in fear of being charged (No good deed goes unpunished) , which if there was an issue your next client will have to deal with it, now give two customers with a bad experience. You have painted an unrealistic picture and minimizing the chances of resolving the issue. You have lost a customer and will give my reviews to all my friend Family Coworkers social media and advised them never to report an issue and do not rent a car from you, it might be cheaper but in the long run you will spend more. The manager was horrible the worst, would not listen. As I advised Manager, I'm not a car mechanic and I believe there is an issue. I would pay for the gas (That is not an Issue) but paying for the car mechanic this is crazy and I had full coverage. this review is about my own genuine experience

The worst experience I have ever had with renting cars. Rented a car with "ACE-rent-a-car at 408 Carnegie Avenue, Newark (EWR)". The manager and staff at that location are shady and questionable character. Avoid this place and go for any other place. Thought I got a good price only to end up with a bitter experience. It was highly unsatisfactory and distasteful. Never again!!! Not worthy of even a Zero star, rent at your own risk, you'll be better off going for a higher priced rental.

I rented a car from Ace/Drivo 124-10 S Conduit Ave, South Ozone Park, N.Y @ 1618 pm on 12/7/21. I returned the car 12/11/21 @ 7:05 pm. They billed me for an extra day stating I returned the car on 12/12/1221 @ 13:36. I have proof I was on a plane @ 8:20 pm 12/11/21 out of JFK. Drivo checked the car in the next day after I flew out of JFK. These people are thieves and thugs and they bring their culture to a car rental and give their culture a bad name. Before you leave Ace/Drivo make sure you receive your closing statement. Do not leave without that statement. I complained to my credit card company American Express that this company Ace/Drivo is overcharging and committing fraud against the card. American Express chose to reimburse me because I had proof I was on the plane. They chose not to go after Ace/Drivo because the amount of $18.90 is negligible. I'm going to try and take this further because this is fraud and if they do it to a number of people this is a lot of money. Thank God I have my receipt and my airline ticket. I also complained on the Better Business Bureau website. This company is rated F and not endorsed by BBB. Beware! You do not have to get there Insurance despite Shokhrukh Khaytim pressure to do so. This company undercuts the reputable car rentals by offering low prices. They make up for it by stealing/adding fees. This is an update: Because I stated I was going to pursue a fraud case. They sent me the correct time I logged the car in and reimbursed me $4.30. I still plan to log this information because of a prior suit bought against them to pay a fine of $80,000 for fraud. I have pictures of both times they sent me concerning my car return. They did not reimburse me the proper amount my American Express did. Update: Nick called and apologized for overcharging me and submitting the car on the wrong date/time. Ace/drivo reimbursed me $30. They are still insisting the total was $167.38. I have the original receipt from Expedia and Ace/Drivo that states differently. I sent the information to Nick from Expedia and Ace/Drivo original receipt. I still maintain if I did not have proof of my airline ticket Ace/Drivo would have maintained I returned the car the next day. I called this company twice. The first time they insisted I returned the car on 12/12/21 and sent me a false copy of a picture with the wrong date with the car mileage. The second time they hung up on me. 12/18/21 update: Shaun/Sean called this morning apologized and stated it was a glitch in the system and I rented the car for 4 days instead of 5. I'll let you the reviewers be the judge. This was their first response to me: Business owner information Nick K. Business Owner 12/17/2021 Hello Vinnette, We work hard to provide a fantastic experience to everyone. It's discouraging to know that you were not satisfied with your recent visit to us. We double checked your case and have figured out that you have been charged correctly. According to your reservation you have 5 days of rental. Your pickup time was scheduled to 12/07 @4PM, drop off to 12/11 @7PM and the total was $167.38. The fact that your rental agreement was closed the following day led you to confusion that we charged you 1 extra day: however the total remained the same, it was still $167.38. We would like to bring you our sincere apologies for this misunderstanding. Please be advised that today we have also applied a reimbursement for this confusion. The details were sent to your email address we have on file.

Hope I could give negative ratings to what I had experienced with the car I rented with this unbelievable rental company. My instincts were telling me something is bad with the car I was given from the minute I took the car. I was wondering why these guys are located away from all the rentals in EWR. The Nissan car I was given is a total disaster inside. I had to drop my father to the airport and the car broke down before 4 hours of the flight. I tried calling the location and unbelievably I was told that they cannot help me and any problem from battery is my responsibility. I requested a shuttle because I was like 15 mins away from their location for which they said they can’t do anything. IMAGINE MY SITUATION PEOPLE. I requested everyone before the restaurant and someone helped me to jump start the car. I have returned the vehicle with more gas than required. The people working inside don’t give importance to customers. Customer satisfaction is a zero. So I sincerely request everyone looking at my review to book from other company even though they’re expensive. All the customers expect is a little help from the rental company when they’re in trouble. I honestly don’t want others to have this experience. Careful people.

Although the customer service people were nice at the desk, there continues to be random charges being taken out of my bank account for a variety of amounts, $10, $39, $11 etc.... and on random dates. Be careful with this company

I went to pick up my car and the agent told me that buying extra insurance from him for $150 was mandatory. I told him that I wanted to use my own insurance. He said unless I paid him there would be no car. I had no other choice because it was the holidays and he knew everything else was rented out. What a shakedown. He forced me to buy comprehensive collision coverage. I checked with the State of New York and it turns out that comprehensive collision coverage (or any additional insurance beyond what already comes with the car) is not legally required. The New York Attorney General's office of Consumer Frauds clearly states "Car rental companies are prohibited from refusing to rent you a car unless you purchase the additional insurance. The coverages are all optional." The agent lied to me because he knew I had no other choice. He was very threatening. Also when I returned the car, the shuttle driver wouldn't drive me to my airline unless I "helped him out" with a nice tip. Otherwise he said he would just drop me off at the entrance to the airport. I am now contacting my credit card company to file a complaint. I will be filing a consumer complaint with the New York State Attorney General's office. This company should not be in business. For reference, my invoice number was JFK-7376

Received a notice of collection but never received any statement or bill for what the charge was for. Car was rented and returned clean and on time. Payment was rendered at the office. No reason to be charged after the fact and certainly no reason to send it to collection. Stay away. the car was nasty smelling too.

Invested so much to receive garbage. Will never come here again.