Drivo Rent A CarReviews of drivo.com

If I could give Zero stars, I would. I booked this car through Alaska Airlines and I have written a formal letter of complaint to Alaska, asking for a complete refund. 1. The company is not located at JFK Airport or at Federal Circle, is is an off off airport location, VERY far from JFK. 2. I had to call the company (which was not open at 8am), after an overnight flight, and had to leave numerous messages to get a shuttle to come pick me up. 3. The Drivo attendant repeatedly tried to sell me very expensive extra insurance in a threatening manner, saying I would be 100% liable if anything whatsoever happened to the car. Kept harping on me over and over. He was from Uzbekistan, a great country to visit, but he had clearly been trained to hammer on prospective insurance buyers when they pick up the car. Shame on Drivo. I bought the least expensive plan out of FIVE plans he described. 4. Drivo gave me a car that had clearly been smoked in for a long long time. I didn't notice it at first because it was given to me with the windows open, and only after getting partway out Long Island did I discover the smell. By then it was too late, I was on my way to my Aunt's 99th birthday and would have missed it, had I elected to return the car for a different non smoking one (if there is such a thing!). 5. I turned in the car at 8:30am, several days later, again, no one on the premises. After taking the shuttle to the airport, and then the AirTrain to JFK, I checked in and then received an email from Drivo saying there was a nail in the tire, and that I was liable because their insurance doesn't cover the tires. They did not fix the tire but replaced it for $190, about twice as much as the cost of a good quality tire from Costco. In the end, I was charged over $600 for the rental FOR FOUR DAYS. The rental price was supposed to be $42.50 A DAY! This is outrageous. Don't rent a car there. Update: The company finally refunded me $100 for the overpriced tire, and $46 for the smoke smell in the car.

Their customer service is very rude. If you see the other reviews, they mention the same. They laugh and talk in their own language amongst themselves. I had a similar experience. My rep was rude as soon as i mentioned that i don’t want to take their insurance since i was going to use my own. The attitude that i got from him made me feel like he is doing a favor on me and i am renting this car for free. The car that i had booked was a RAV4 or similar. He handed me a Nissan kicks saying that thats also an SUV and that is the only one available. In what world is RAV4 a mid size SUV the same as Nissan kicks a sub compact SUV. The car was in such a bad condition. The only grace was that it didn’t break down on me. Next time if i am going to NY i will pay more and go elsewhere. Someone needs to show these people that customer service is as important as the product they provide. They for sure lost one customer in me and i am pretty sure the guy who provided me customer service does not car about it.

This place doesn't even deserve 1 star. Picked up car the outside was filthy! It was NOT washed! The interior- glove compartment door when you opened it was only attached on one side. The center console wouldn't shut unless you slammed it down. The weather stripping on both sides of all the doors was coming off, there were numerous dents and scratches. This car was a piece of $hi+! We ended up bringing the car back a day early and they would NOT credit us! I will NEVER use them again!!! Update: We called and all they offered was 10% off a future rental! What a joke!!! As I stated before BEWARE!!!

When I arrived at the dealership I was told my car wasn't available and I needed to upgrade to a "compact". They also required me to take their insurance. I would strongly warn against going with them or at least go in with the expectation of frustration.

This place is a huge scam, just read literally every review posted on google, yelp, Facebook, it tells you all you need to know. They rent shoddy cars, force you into getting their insurance, then file claims and want you to foot the bill. I have never regretted anything more than renting from this fraudulent company. They are going to seriously injure or kill someone with their poorly maintained cars and in the meantime will try and steal as much money from victims as possible. I encourage anyone with the same encounter to file reports with the BBB and the DA’s office because they need to be shut down. Their staff is blindly doing what they’re told and deliberately leave out information so that they can charge you for an already trashed car later.

This was the worst rental experience of my life. I went to their 408 Carnegie Ave location in Jersey. They start off by not having the car type that I reserved. Ended up with a minivan. But that was the least of my worries. I paid for insurance on the vehicle, got a slight scratch on the wheel well and I'm now getting charged over $5,700 for repairs. Thats insane. Stay away from this company at all costs. It's a complete scam!! How does a scratch cost $5,700?!? I wish I could drop my rating to 0. Please beware of this company. They responded but just gave me their office number. I was connected to one of their front desk employees that then told me that he doesn't handle these matters. Once again this place is a scam. Their insurance doesn't cover anything and they're trying to charge me to repair the vehicle for all its previous damages.

Never again!! I got pulled over and was almost left on a highway in the middle of the night bc they rented me a car that had no registration for almost a year. When I called the next morning they had the nerve to ask me of I could drive it back to them. I am still waiting for a manager to call me back to get refunded for a car I had no more than 1 hour. Do not rent from Newark Airport location. You get what you pay for.

The first car they gave me began overheating on the first day so I had to return to the rental lot (an hour away) to exchange it for a different car. The 2nd one was a great car and I had no issues. However, when I returned the car, I received the receipt stating that there was no damage and everything was fine. When I called 5 days later to see why my deposit had not yet been released, I was told there was damage to the car. I've spoken to a manager who still can't tell me how damage was discovered AFTER the car was returned and the receipt was sent stating there was no damage. It was a brand new car... I know for a fact there was no damage to it. Now I can't get anyone to call me back with an explanation. As a travel agent, I will certainly never have a client rent through Drivo ever again.